Data Center Technician, West Region, Military & Veterans Encouraged

Amazon Web Services (AWS); Attalia (WA); Sur place; USD 64 000 - 113 000; Plein temps

Résumé du poste

Amazon Data Services, Inc. in Washington state seeks a Data Center Technician to support regional coverage across Oregon, Nevada and Arizona.

The role involves hardware diagnostics, server rack installations, on-call duties, and travel to active data center sites as needed to ensure high availability of AWS services. The position requires collaboration with engineers, vendors, and contractors, plus documentation, process improvements, and 24/7 coverage to maintain the reliability of cloud

Qualifications

• 2+ years of computer/server hardware troubleshooting experience, or experience related IT.
• 2+ years of computer layer 1/2 networking (including troubleshooting and repair) experience.
• Work flexible schedule including weekends, nights, and holidays.

Responsabilités

• Install and diagnose server hardware, troubleshoot components to maintain service availability.
• Serve as primary contact for internal and external stakeholders and coordinate with engineers.
• Participate in on-call rotations and scheduled maintenance.
• Document issues and contribute to process improvements and onboarding.

Connaissances

Server hardware troubleshooting

L1/L2 networking

Flexible schedule

Formation

Bachelor's degree in IT-related field

Outils

Linux/Unix Administration

Network troubleshooting tools

Description du poste

Description Regional coverage: This is a regional pooling requisition for the West region, covering data center sites across the following states: OR, NV, AZ. Candidates may be considered for roles at any active or upcoming data center location within these states, based on business need. Ability to travel to or relocate within the region may be required.

Description Regional coverage: This is a regional pooling requisition for the West region, covering data center sites across the following states: OR, NV, AZ. Candidates may be considered for roles at any active or upcoming data center location within these states, based on business need. Ability to travel to or relocate within the region may be required. Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Key job responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to interview, train and onboard new team members

Physical Requirements

• Lifting and moving material up to 40 pounds each
• Working in cramped and/or elevated locations
• Bending, lifting, stretching, and reaching
• Standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation
• Work in an industrial environment
• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
• This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.

Essential Requirements

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility

Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

A day in the life Our Data Center Technician professionals, who have industry-leading technical abilities and demonstrate a breadth of knowledge while they: Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution Show a strong aptitude for troubleshooting and problem solving Solve problems at their root and step back to understand the broader context Maintain service level agreements through the implementation of proactive issue detection and reporting Are biased to act in the absence of direction or support Improve effectiveness through process innovation You will be required to work shift work that will include days/nights/weekends/holidays.

Basic Qualifications

• 2+ years of computer/server hardware troubleshooting experience, or experience related IT
• 2+ years of computer layer 1/2 networking (including troubleshooting and repair) experience
• Work flexible schedule including weekends, nights, and holidays

Preferred Qualifications

• Knowledge of network design, protocols and troubleshooting
• Knowledge of Linux/Unix Administration
• Bachelor's degree in an IT-related field (e.g., Computer Science, Network Engineering), or experience in professional or military IT-related roles
• Experience in a data center or other critical environment
• Experience training and onboarding of new team members

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Attalia - 30.91 - 54.18 USD hourly

Company - Amazon Data Services, Inc.

Job ID: A10476300