Data Center Technician

Amazon Inc.; Oregon; On-site; Full time

Benefits offered by this job

Lump sum stipend for relocation

Job summary

A leading technology company located in Hermiston, Oregon, is seeking a dedicated individual for critical roles in data center operations. In this position, you will perform server installations, troubleshoot hardware issues, and ensure smooth operations. Ideal candidates will have a high school diploma and at least one year of relevant IT experience. The role requires flexibility in shifts, including nights and weekends, and involves travel to various data center sites. Relocation support is available for eligible candidates.

Qualifications

• 1+ years of computer/server hardware troubleshooting or related IT experience is required.
• Candidates must be able to travel over 50 miles or commute less than 50 miles to active data center sites.

Responsibilities

• Perform server rack installations and hardware break‑fix on various components.
• Troubleshoot network issues and respond to operational incidents.
• Participate in on‑call duties and scheduled maintenance activities.

Skills

Computer/server hardware troubleshooting

Network troubleshooting

Ability to work flexible shifts

Education

High school or equivalent diploma

Job description

Overview

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You’ll play a pivotal role in maintaining the heartbeat of the world’s most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

Key Responsibilities

• Perform server rack installations and hardware break‑fix on various components.
• Troubleshoot network issues and respond to operational incidents that impact service availability, escalating to senior technicians and management as needed.
• Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Participate in on‑call duties and scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Help train and onboard new team members.

Physical Requirements

• Regularly lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds.
• Work in cramped and/or elevated locations.
• Bend, lift, stretch, and reach as required.
• Stand and walk for up to 8+ hours a day.
• Ascend and descend ladders, stairs, and gangways safely.
• Work in a noisy environment.
• Work shifts longer than 8 hours to support 24/7 operations, covering both night and day shifts.

Essential Requirements

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until the assigned facility is operational.
• Travel frequency will vary based on business needs and operational status of the assigned facility.
• Candidates must be able to travel over 50 miles or commute less than 50 miles to active data center sites as required.

Day in the Life

• Take ownership of technical issues brought by customers, engaging other teams when needed to drive resolution.
• Solve problems at their root and understand the broader context.
• Maintain service level agreements through proactive issue detection and reporting.
• Work shift work that includes days, nights, weekends, and holidays; travel within and outside of the regional work area is required.
• Maintain a reliable personal vehicle and valid driver’s license for travel within the regional work area, as company transportation is not provided.

Basic Qualifications

• High school or equivalent diploma.
• 1+ years of computer/server hardware troubleshooting or related IT experience.
• Ability to work on a flexible schedule including days, nights, and/or weekends.

Preferred Qualifications

• Experience managing work and priorities through a ticketing system.
• Experience working in a data center environment.
• Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering).
• Understanding of network design, protocols, and layer 1/2 troubleshooting.

Notes

PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States).

Lump sum stipend will be provided to eligible candidates who relocate for this position.

EEO Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.