Data Center Technician

Amazon Data Services, Inc.; New Carlisle (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Amazon Data Services, Inc. is seeking a Data Center Technician to support global cloud infrastructure.

You will perform server rack installations, hardware break-fix, and network diagnostics across AWS data centers, with on-call rotation and travel to multiple sites. You will work with hardware, software, and network engineers, participate in maintenance and change management, and contribute to documentation.

Qualifications

• 2+ years of computer/server hardware troubleshooting experience.
• 2+ years of computer layer 1/2 networking experience.
• Willingness to work a flexible schedule including weekends, nights, and holidays.

Responsibilities

• Perform server rack installations and hardware break-fix on components.
• Troubleshoot network issues and respond to operational incidents.
• Serve as primary contact for engineers, vendors, and contractors.
• Participate in on-call duties and scheduled maintenance.
• Contribute to documentation and process improvements.

Skills

Hardware troubleshooting

Networking (L1/L2)

On-call readiness

Education

Bachelor's degree or equivalent

Tools

Linux/Unix Administration

Job description

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.

Key job responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating as needed
• Serving as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Physical requirements:

• Regularly lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds
• Working in cramped and/or elevated locations
• Bending, lifting, stretching, and reaching
• Standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation
• Work in a noisy environment
• Work shifts longer than 8 hours to support 24/7 operations (night and day shifts)
• This role supports data centers in various operational stages. You may be assigned to a facility still under development, which could require travel to established locations for training until your site becomes fully operational.

Essential Requirements:

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

A day in the life

As a Data Center Technician professional, you have industry-leading technical abilities and demonstrate a breadth of knowledge while you:

• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
• Solve problems at their root and step back to understand the broader context
• Maintain service level agreements through the implementation of proactive issue detection and reporting
• Are biased to act in the absence of direction or support
• Improve effectiveness through process innovation

You will be required to work shift work that will include days/nights/weekends/holidays. Traveling within and outside of the regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided.

Basic Qualifications:

• 2+ years of computer/server hardware troubleshooting experience, or experience related IT
• 2+ years of computer layer 1/2 networking (including troubleshooting and repair) experience
• Work flexible schedule including weekends, nights, and holidays

Preferred Qualifications:

• Knowledge of network design, protocols and troubleshooting
• Knowledge of Linux/Unix Administration
• Experience in a data center or other critical environment
• Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering, etc.)
• Experience training and onboarding o