Data Center Technician

Insight Global (United States); Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Insight Global is seeking a Data Center Technician to support a fiber infrastructure client in the Phoenix market. The role covers both physical and logical aspects of the network, field visits, documenting fiber routes, GIS records, and outage response.

Strong communication and hands-on troubleshooting are essential. The ideal candidate has 4+ years in data center, fiber, or network infra, experience with NOC, and familiarity with switches/routers.

Qualifications

• 4+ years of data center, telecom, fiber, or network infrastructure experience.
• Experience with both physical and logical network environments.
• Fiber troubleshooting and outage response experience including OTDR testing.
• Experience working with a NOC (Network Operations Center).
• Experience with data center racking and stacking, and equipment mapping.
• GIS, network mapping, or infrastructure documentation experience.

Responsibilities

• Conduct field visits to data centers, vaults, and network facilities.
• Document fiber routes, rack layouts, and equipment locations.
• Support outage investigations and identify fiber breaks.
• Create diagrams, maps, and network documentation.
• Partner with engineering, field operations, and remote support teams.
• Participate in an on-call rotation for outage response, including occasional weekend coverage and overtime opportunities.

Skills

Data center infra

Fiber troubleshooting

NOC experience

GIS/documentation

Switches/routers

Independent worker

Tools

OTDR testing

IQGeo

Job description

Job Description

Insight Global is seeking a Data Center Technician for a top fiber infrastructure client. This individual will support both the physical and logical aspects of a rapidly expanding network environment across the Phoenix market. Responsibilities include maintaining GIS records, documenting fiber and data center infrastructure, supporting outage response efforts, troubleshooting network issues, and conducting field assessments. This role is ideal for a hands-on technician with a blend of data center, fiber, and networking experience who enjoys working across multiple disciplines. The team is looking for a strong communicator who can thrive in a fast-paced, high-growth environment and participate in an on-call rotation to support critical network outages when needed.

Skills and Requirements

Must-Haves:

• 4+ years of data center, telecom, fiber, or network infrastructure experience
• Experience with both physical and logical network environments
• Fiber troubleshooting and outage response experience including OTDR testing
• Experience working with a NOC (Network Operations Center)
• Experience with data center racking and stacking, and equipment mapping
• GIS, network mapping, or infrastructure documentation experience
• Understanding of switches, routers, and network connectivity
• Strong communication skills and ability to work independently

Plusses:

• IQGeo experience
• Data center design experience
• Fiber splicing/high-count fiber experience (864-count fiber preferred)
• OSP telecom experience
• Coax experience (plant or installation side)
• Juniper Certified (JNCIA-Junos) or (JNCIA-ENT)
• Previous install technician background

Day-to-Day

• Conduct field visits to data centers, vaults, and network facilities
• Document fiber routes, rack layouts, and equipment locations
• Support outage investigations and identify fiber breaks
• Create diagrams, maps, and network documentation
• Partner with engineering, field operations, and remote support teams
• Participate in an on-call rotation for outage response, including occasional weekend coverage and overtime opportunities
• Utilize company-provided vehicle, tools, and mobile phone while in the field
• Support new network deployments and expansion projects

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].