Field Data Center & Fiber Technician (On-Call)

Insight Global; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Insight Global is seeking a Data Center Technician to support a fiber infrastructure client in the Phoenix market. The role covers both physical and logical aspects of the network, field visits, documenting fiber routes, GIS records, and outage response.

Strong communication and hands-on troubleshooting are essential. The ideal candidate has 4+ years in data center, fiber, or network infra, experience with NOC, and familiarity with switches/routers.

Qualifications

• 4+ years of data center, telecom, fiber, or network infrastructure experience.
• Experience with both physical and logical network environments.
• Fiber troubleshooting and outage response experience including OTDR testing.
• Experience working with a NOC (Network Operations Center).
• Experience with data center racking and stacking, and equipment mapping.
• GIS, network mapping, or infrastructure documentation experience.

Responsibilities

• Conduct field visits to data centers, vaults, and network facilities.
• Document fiber routes, rack layouts, and equipment locations.
• Support outage investigations and identify fiber breaks.
• Create diagrams, maps, and network documentation.
• Partner with engineering, field operations, and remote support teams.
• Participate in an on-call rotation for outage response, including occasional weekend coverage and overtime opportunities.

Skills

Data center infra

Fiber troubleshooting

NOC experience

GIS/documentation

Switches/routers

Independent worker

Tools

OTDR testing

IQGeo

Job description

Insight Global is seeking a Data Center Technician to support a fiber infrastructure client in the Phoenix market. The role covers both physical and logical aspects of the network, field visits, documenting fiber routes, GIS records, and outage response.

Strong communication and hands-on troubleshooting are essential. The ideal candidate has 4+ years in data center, fiber, or network infra, experience with NOC, and familiarity with switches/routers.