Data Center Technician

Piper Companies; Kansas City (MO); On-site; USD 33,000 - 34,000; Full time

Job summary

Piper Companies is seeking three Data Center Technicians to support operations at its Kansas City facilities. The roles require handling daily facility operations, customer support, equipment installation, and critical system monitoring in a 24/7 environment.

Ideal candidates have data center or related technical background, strong problem-solving skills, and the ability to work across shifts, including evenings and overnights. Openings are direct hire in Kansas City, MO.

Qualifications

• High school diploma or equivalent.
• 2+ years data center or related technical field.
• 2+ years of customer service experience.
• Hands-on experience with technical equipment and hardware support.
• Familiarity with fiber and copper cabling and rack‑and‑stack.
• Strong troubleshooting, problem-solving, and organizational skills.
• Ability to work independently and in a team.
• Proficient with Microsoft Office applications.
• Commitment to safety and professional standards.

Responsibilities

• Monitor critical facility systems and respond to alarms and issues.
• Provide hands-on and remote technical support to clients.
• Perform rack‑and‑stack activities, installations, and hardware troubleshooting.
• Install, manage, and troubleshoot fiber and copper cross‑connects.
• Log and track service requests and maintenance events.

Skills

Data center experience

Customer service

Troubleshooting

Electrical knowledge

Team collaboration

Education

Associate degree in technical discipline

Tools

MS Office

Ticketing systems

Job description

Location: Kansas City, MO Job Type: Direct Hire Compensation: $24–$25/hour Schedule: Multiple shifts available, including evening and overnight Openings: 3

About The Opportunity

Our client, a growing data center and colocation services provider, is seeking three Data Center Technicians to support operations at its Kansas City facilities. This is an excellent opportunity for technically minded professionals looking to work in a mission-critical environment supporting enterprise customers and critical infrastructure.

The Data Center Technician will be responsible for daily facility operations, customer support, equipment installation, troubleshooting, and monitoring of critical systems. The ideal candidate has previous data center experience or a closely related technical background, strong problem-solving abilities, and the ability to work effectively in a 24/7 operational environment.

Key Responsibilities

• Monitor critical facility systems and respond to alarms, notifications, and operational issues, escalating as needed.
• Provide hands-on and remote technical support to domestic and international colocation customers.
• Perform rack‑and‑stack activities, equipment installations, and hardware troubleshooting.
• Install, manage, and troubleshoot fiber and copper cross‑connects.
• Monitor customer support requests through web‑based ticketing systems and coordinate timely resolution.
• Perform routine facility walkthroughs to inspect critical electrical and mechanical equipment and document operating conditions.
• Assist with monitoring facility power, cooling, security, and environmental conditions.
• Support customer installations, equipment deployments, facility preparations, and expansion activities.
• Coordinate equipment receiving, inventory management, storage, and shipping.
• Assist with physical security procedures, including visitor access, badge monitoring, cameras, and facility escorts.
• Support scheduled maintenance activities, planned outages, and maintenance windows.
• Maintain accurate logs of facility activities, equipment inventory, service requests, and operational events.
• Deliver professional customer service while coordinating with internal teams, contractors, and facility personnel.

Required Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of data center experience or experience in a closely related technical field.
• Minimum of 2 years of customer service experience.
• Hands‑on experience with technical equipment, troubleshooting, and hardware support.
• Familiarity with fiber and copper cabling, rack‑and‑stack activities, and equipment installations preferred.
• Strong troubleshooting, problem‑solving, multitasking, and organizational skills.
• Ability to work independently while collaborating effectively with a team.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications.
• Commitment to safety, security, and professional standards.

Preferred Qualifications

• Industry‑related technical certifications or an associate degree in a technical discipline.
• Previous experience in a colocation or mission‑critical data center environment.
• Fundamental understanding of data center electrical power and cooling infrastructure.
• Experience with ticketing systems, remote hands support, and customer equipment deployments.
• Familiarity with critical facilities monitoring systems.

Schedule & Work Environment

This position supports a 24/7/365 data center operation. Multiple shifts are available, including:

• Overnight: 7:00 PM – 7:00 AM (rotating 12‑hour schedule).
• Evening: Approximately 2:00 PM – 10:00 PM.

Shift differentials may be available for evening and overnight schedules. Candidates must be comfortable working in a mission-critical environment where operational reliability, safety, and customer service are essential.

Why Consider This Opportunity?

• Join a growing data center operations team.
• Gain hands‑on experience supporting critical infrastructure and enterprise technology environments.
• Work in a technically diverse role combining equipment installation, troubleshooting, facility operations, and customer support.
• Opportunity to develop within the expanding data center and colocation industry.

This job opens for applications on 11/11/2026. Applications for this job will be accepted for at least 30 days from the posting date.