Data Center Technical Lead

Covestic Inc; Montgomery, Northern (AL, KY); Hybrid; USD 90,000 - 125,000; Full time

Job summary

Covestic Inc is seeking a Data Center Technical Lead in Montgomery, AL to lead hands-on server and network troubleshooting, while managing an on-site team and client communications. The role requires strong leadership, advanced hardware knowledge, and a focus on operational excellence in a fast-paced data center environment.

You will oversee project delivery, safety compliance, and cross-functional collaboration with vendors, while ensuring timely issue resolution and quality service.

Qualifications

• Minimum 2 years of leadership experience in a technical environment.
• Real ID or other federally accepted identification for U.S. travel.
• Complete all deliverables assigned by leadership within established timelines.
• Foster and oversee new projects and procedural improvements that support growth and efficiency.
• Conduct regular meetings with the local client to address changes and questions.
• Provide on-call support during weekend shifts to ensure continuity of operations.
• Create and maintain cross-functional relationships with the client and vendors.
• Strong hands-on experience with computer hardware diagnostics and repair.
• Experience managing resource budgets, forecasts, and monitoring KPIs.
• Ability to travel to other data center locations as needed.

Responsibilities

• Lead hands-on work with data center technicians for installs, troubleshooting, and maintenance.
• Oversee on-site team management, scheduling, and operational oversight.
• Promote safety, enforce PPE use, and ensure adherence to protocols and SLAs.
• Drive process improvements and operational efficiencies across data centers.
• Coordinate with clients and vendors to ensure clear communication and strong relationships.
• Provide technical direction and ensure staff are trained on deployment and recovery procedures.
• Manage ticket workflows and inventory to minimize downtime and maximize accuracy.
• Conduct regular performance reviews and coaching to maintain high team morale.

Skills

Leadership experience

Hardware diagnostics

Server troubleshooting

Networking equipment

Cabling

On-site leadership

Budget management

KPI monitoring

Team mentoring

Customer communication

Safety compliance

PPE compliance

Project coordination

Travel readiness

Education

College diploma

Associate/Bachelor's degree

Technical degree

Tools

Inventory management systems

Data center operations

Asset tracking

Job description

Data Center Technical Lead - #13778 - Must be local

*Internal candidates are being interviewed.

Location: Onsite - Montgomery, AL.

As aData Center Lead, you will spend more than 50% of your time working hands-on alongside Data Center Technicians (IC1 and IC2) to support installations, troubleshooting, and maintenance of servers, networking equipment, and cabling. The remaining time will be dedicated to onsite team management, operational oversight, and administrative duties.

This role requires advanced technical knowledge, strong leadership skills, and the ability to ensure operational excellence while fostering a high-performing team environment.

Skills You Will Need :

• College diploma/degree orminimum 2 years of leadership experiencein a technical environment.
• AReal IDor other federally accepted identification for U.S. travel.
• Complete all deliverables assigned by leadership within established timelines, ensuring accuracy and quality.
• Foster and oversee new projects and procedural improvements that support company growth and operational efficiency.
• Conduct regular meetings with the local client to address upcoming changes, resolve questions, and maintain strong communication.
• Provide on-call support during weekend shifts as required to ensure continuity of operations.
• Create and maintain cross-functional relationships with the client and other vendors to promote collaboration, efficiency, and a positive service environment.
• Strong hands-on experience withcomputer hardware diagnostics and repair.
• Ability to recommend improvements in operational management systems, processes, and best practices.
• Experience managingresource budgets, forecasts, and monitoring KPIs.
• Ability toincrease quality of customer serviceand operational efficiency.
• Ability and willingness to travel to other supported data center locations as needed for operational support, projects, and training.
• Comfortable communicatingface-to-face and via virtual video calls.
• High level of written and oral fluency in English.
• Ability to learn new software quickly and adapt to changing technologies.
• Ability tomulti-task, prioritize effectively, and work independently.
• Ability to safely lift, push, pull, and move at least50 pounds.
• Comfortable wearingPersonal Protective Equipment (PPE)for extended periods.
• Capable of walking long distances throughout the day.
• Willingness to work in environments that may includehot aislesand indoor areas reaching90+ degrees Fahrenheitduring certain times of the year.

Preferred Qualifications:

• Associate or bachelor’s degree in a related field.
• Familiarity withinventory management systemsand data center operational workflows.
• Proven ability tomentor and develop technical teams.
• Extensive data center experience and exposure, with a strong commitment to following and enforcing industry best practices for operations, safety, and compliance.

How You Will Make an Impact in your Daily Responsibilities:

• Foster an environment of responsibility and empowerment byleading by example, providing guidance, and promoting a constructive and efficient team atmosphere.
• Ensurecompliance and qualityof all data center services, enforcing adherence to client policies, procedures, timelines, and service changes.
• Providetechnical directionand ensure technicians are trained on protocols for setup, deployment, troubleshooting, and post-implementation quality assurance.
• Ensure all data center activities adhere to industry best practices and operational standards
• Performadvanced troubleshooting and diagnosticson servers and networking equipment; repair hardware components such as hard drives, RAM, motherboards, and cabling.
• Manageticket workflows, monitor progress, and ensure timely resolution of issues per the SLA requirements.
• Overseeinventory management, ensuring accurate pulling, tracking, and updating of inventory systems.
• Lead and participate inspecial projects, including equipment moves and racking, ensuring proper execution and safety compliance.
• Act as theprimary escalation pointfor technical and operational issues, resolving complex problems and coordinating solutions.
• Conductquality assessments, provide constructive feedback, and coach technicians to achieve high performance.
• Hold daily or weekly safety meetings, enforce PPE usage, and ensure adherence to all safety protocols (electrical hazards, lift operation, ladder usage, etc.).
• Managestaff scheduling, workload distribution, and adjust priorities based on changing operational needs.
• Approve timecards accurately and on time for error-free billing.
• Conductone-on-one meetings, annual performance reviews, and apply disciplinary processes when necessary.
• Provide explanations for operational performance results and recommend improvements to enhance efficiency and service quality.
• Screen and scheduletemporary labor resourcesfor short-term projects; collaborate with recruiting to interview and recommend hires for permanent positions.
• Ownonboarding and trainingfor all new hires and manage team morale initiatives.
• Collaborate with other Data Center Leads across regions to share best practices and drive consistency.
• Perform additional tasks as assigned by management to support operational excellence.

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