Data Center Technical Lead

Milestone Technologies, Inc.; Illinois; On-site; USD 90,000 - 130,000; Full time

Job summary

Milestone Technologies, Inc. in Illinois seeks a Data Center Lead to work with Data Center Technicians IC1 and IC2, supporting installs, troubleshooting, and server maintenance. The role also emphasizes on-site staff management and supervision.

The position requires a high school diploma, strong English skills, and the ability to learn new software. It involves coordinating daily activities, mentoring staff, and driving operational efficiency in a fast-paced data center environment.

Qualifications

• High school diploma or equivalent required.
• Experience with data center operations or servers preferred.
• Strong written and spoken English communication required.

Responsibilities

• Oversee daily staff operations and approve timecards.
• Coach and mentor staff to achieve high quality results and high performance.
• Conduct regular one-on-one performance reviews and provide feedback.
• Explain metrics and performance results, and propose improvements.
• Screen for technical capabilities and culture fit, then assist in hiring for backfills.
• Assist in onboarding and training of new hires.
• Manage local morale budget to maintain team engagement.
• Collaborate with Data Center Leads in other locations to share best practices.
• Other duties as assigned by management.

Skills

Staff management

Coaching & mentoring

Performance reviews

Timecard approval

Disciplinary processes

Hiring collaboration

Onboarding training

Operational improvement

Data center knowledge

Safety awareness

Education

High School Diploma

Job description

As a Data Center Lead, you will be spending more than 50% of the time working alongside Data Center Technicians IC1 and IC2’s in supporting installs, troubleshooting, and maintaining servers. The remaining time will be spent on daily onsite management of staff and other non-technical duties. Expansion of basic knowledge and experience working with computers and related knowledge is expected along with added supervisory responsibilities.

How You Make An Impact:

• Oversees daily management of staff, including IC1, IC2 technicians
• Approve timecards
• Coach and mentor staff to achieve high quality results and high performance
• Conduct regular one on one employee status meetings to provide performance feedback as well as annual performance reviews
• Adhere to and apply the disciplinary process related to staff performance issuesProvides explanations for operational performance results (explain why metrics/KPI’s missed, met, or exceeded targets.)
• Provides input and suggestions for improving operational performance and efficiency in the local environment.
• Screen and schedule burst labor resources for short term projects
• Screen for technical capabilities and cultural fit then recommend hire of long term resources (work with recruiting team to interview candidates and suggest hire for backfills and new positions.)
• Assist in the onboarding and training of all new hires
• Manage local morale budget to ensure team morale is high
• Collaborate and share best practices with Data Center Leads in other locations (drive increased teamwork across regions)
• Other duties as assigned by management

What You Will Need To Succeed:

• High School Diploma or Equivalent
• Basic knowledge of and hand on experience with computer hardware
• High level of written and oral fluency in English
• Ability to learn new software quickly
• Multi-tasking
• Able to safely lift and move a minimum of fifty (50) pounds

• Work environments may include performing tasks in indoor areas that reach temperatures of 90+ degrees Fahrenheit during certain times of the year

  Description:

  As a Data Center Lead, you will be spending more than 50% of the time working alongside Data Center Technicians IC1 and IC2’s in supporting installs, troubleshooting, and maintaining servers. The remaining time will be spent on daily onsite management of staff and other non-technical duties. Expansion of basic knowledge and experience working with computers and related knowledge is expected along with added supervisory responsibilities.