Data Center Technical Lead

Milestone-Technologie; DeKalb (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Milestone-Technologie seeks a Data Center Lead to spend more than half the time with Data Center Technicians IC1 and IC2, supporting installs, troubleshooting, and server maintenance. The rest of the time is dedicated to daily onsite staff management.

The role requires overseeing operations, approving timecards, coaching staff, conducting performance reviews, handling disciplinary matters, and contributing to regional best practices.

Qualifications

• High School Diploma or Equivalent
• Basic knowledge of computer hardware
• High level of written and oral fluency in English
• Ability to learn new software quickly
• Multi-tasking
• Able to lift 50 pounds
• Work environments may reach temperatures of 90+ °F

Responsibilities

• Oversees daily management of staff, including IC1, IC2 technicians
• Approve timecards
• Coach and mentor staff to achieve high quality results and high performance
• Conduct regular one on one employee status meetings to provide performance feedback and annual reviews
• Apply disciplinary processes for staff performance issues and explain metrics results
• Provide input for improving operational performance and efficiency
• Screen and schedule burst labor resources for short-term projects
• Screen for technical capabilities and cultural fit then recommend hires
• Assist in onboarding and training of all new hires
• Manage local morale budget to keep team morale high
• Share best practices with Data Center Leads in other locations
• Other duties as assigned by management

Skills

Computer hardware

English fluency

Learning software

Multitasking

Team supervision

Lifting capability

Education

High School Diploma or Equivalent

Job description

As a Data Center Lead, you will be spending more than 50% of the time working alongside Data Center Technicians IC1 and IC2’s in supporting installs, troubleshooting, and maintaining servers. The remaining time will be spent on daily onsite management of staff and other non-technical duties. Expansion of basic knowledge and experience working with computers and related knowledge is expected along with added supervisory responsibilities.

How You Make An Impact:

• Oversees daily management of staff, including IC1, IC2 technicians
• Approve timecards
• Coach and mentor staff to achieve high quality results and high performance
• Conduct regular one on one employee status meetings to provide performance feedback as well as annual performance reviews
• Adhere to and apply the disciplinary process related to staff performance issuesProvides explanations for operational performance results (explain why metrics/KPI’s missed, met, or exceeded targets.)
• Provides input and suggestions for improving operational performance and efficiency in the local environment.
• Screen and schedule burst labor resources for short term projects
• Screen for technical capabilities and cultural fit then recommend hire of long term resources (work with recruiting team to interview candidates and suggest hire for backfills and new positions.)
• Assist in the onboarding and training of all new hires
• Manage local morale budget to ensure team morale is high
• Collaborate and share best practices with Data Center Leads in other locations (drive increased teamwork across regions)
• Other duties as assigned by management

What You Will Need To Succeed:

• High School Diploma or Equivalent
• Basic knowledge of and hand on experience with computer hardware
• High level of written and oral fluency in English
• Ability to learn new software quickly
• Multi-tasking
• Able to safely lift and move a minimum of fifty (50) pounds

• Work environments may include performing tasks in indoor areas that reach temperatures of 90+ degrees Fahrenheit during certain times of the year

  Description:

  As a Data Center Lead, you will be spending more than 50% of the time working alongside Data Center Technicians IC1 and IC2’s in supporting installs, troubleshooting, and maintaining servers. The remaining time will be spent on daily onsite management of staff and other non-technical duties. Expansion of basic knowledge and experience working with computers and related knowledge is expected along with added supervisory responsibilities.