Data Center Team Lead - 24/7 Ops & People Development

Houston (TX)

On-site

USD 111,000 - 159,000

Full time

2 days ago

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Job summary

Meta is seeking a Data Center Lead in Houston to oversee a team of Data Center Server Repair Technicians. You will drive growth from supervised work to independent operation, maintain safety and quality standards, and partner with Fleet Ops and cross-functional teams to keep the fleet healthy.

You will manage biweekly 1:1s, proficiency milestones, performance reviews, and site scheduling for 24/7 coverage, including on-call rotations.

Qualifications

4+ years of data center, IT, or network operations experience.
Technical familiarity with server and network hardware, including break/fix, cabling, and optics.
Track record of safety and quality in a hands-on operational environment.
Strong written and verbal communication; ability to escalate.
Ability to work onsite and support a 24/7 operation, including on-call rotation.

Responsibilities

Directly manage Data Center Server Repair Technicians and conduct biweekly 1:1s; set goals and growth plans.
Ensure technicians achieve proficiency milestones and track qualifications.
Write performance reviews; address gaps with FOM and HR partner.
Own site shift schedule, weekend/off-hours rotation; manage coverage.
Lead incident response; coordinate across ProdOps engineers and SMEs for fixes.
Enforce safety, MOP adherence, ticket hygiene, and documentation; maintain escalation discipline.
Communicate strategy and priorities to the team; represent site in leadership reviews.
Coach technicians on responsible AI use and interpreting AI diagnoses.