Data Center Support Technician

Zoom; United States; Hybrid; USD 49,000 - 112,000; Full time

Job summary

Zoom is seeking an on-site data center technician to monitor and maintain our data center infrastructure, troubleshoot issues, and support a fast-paced, collaborative environment. You will work with Network Engineering, SysAdmin and Project Management, manage hardware asset tags, perform audits with Finance, and assist with circuit test and turn-up, spare parts, and on-site projects.

Required: 2–3 years in related field or relevant cert/degree, knowledge of JIRA, ability to lift up to 75 lb, and

Qualifications

• 2-3 years of related field experience or relevant certificate/degree.
• Understanding of network fundamentals and hardware troubleshooting.
• Experience with data center equipment including console and KVM.

Responsibilities

• Monitor and manage tasks via JIRA tickets and apply diagnostic methods to troubleshoot data center infrastructure.
• Support network engineering, systems administration, and project management in the data center environment.
• Manage hardware asset tags and audits with Finance; repair servers (replace disks, SIM, fiber SFP, cabling).
• Coordinate with Telco Provisioning to process cross-connect orders, LOA/CFA validation, and onsite support during circuit test and turn-up.
• Provide on-site support for hardware and infrastructure; produce status reports on utilization, progress, downtime, performance and costs.
• Manage spare parts inventory and shipping; perform on-site server diagnostics and troubleshooting.
• Maintain data center environment and ensure safety procedures and guidelines are followed.

Skills

JIRA ticketing

Datacenter hardware troubleshooting

Google GSuite

Communication skills

Team collaboration

Customer-focused

Education

Tech certificate/degree (Industrial Tech / Computer Electronics / Networking / Information Technology)

Tools

Console &KVM

Power control

Job description

Immigration sponsorship is not available for this position What you can expect

In this dynamic, hands-on environment, you'll troubleshoot complex systems, work on diverse infrastructure projects, and continuously grow your technical expertise in a dynamic setting.

About the Team

You'll join a collaborative and highly skilled group of engineers who are passionate about maintaining reliable data center operations. All while supporting each other to deliver exceptional results.

Responsibilities

• Monitoring and carrying out tasks through JIRA ticketing system. While understanding process for diagnostic methods of troubleshooting data center infrastructure.
• Supporting Network Engineering, SysAdmin, and Project Management team to perform required work within the data center environment
• Managing hardware asset tags, perform quarterly and year-end audit with Finance Team. Repairing servers (replace hard drives; replace faulty SIM, Fiber SFP, cabling, etc.)
• Partnering with Telco Provisioning to process and track cross connect orders, validate LOA/CFA, onsite support during circuit test & turn-up.
• On-location support implementation of hardware and infrastructure as directed for special projects. Producing periodic status reports on utilization, progress, downtime, performance and costs.
• Managing spare part inventory including packaging and shipping parts to remote data center locations. While Self-performing server diagnostic and troubleshooting.
• Being responsible for up keeping of the data center environment. This includes ensuring all guests while working in the data center operates within the published operating procedure and guidelines.

What we're looking for

• 2-3 years experienced in related field or certificate or degree programs such as Industrial Technology, Computer Electronics and Networking Technology, Information Technology.
• Understand Network Fundamentals and computer hardware troubleshooting skills
• Bring previous experience with datacenter equipment including console, KVM, and power control. With familiarity with JIRA ticketing system.
• Have customer-focused mindset, with demonstrated skill in managing expectations, providing proactive status updates, and producing high-quality work product.
• Able to communicate effectively with customers and internal staff and effectively work in team environment. And able to use independent judgment to make sound, justifiable decisions and take action to solve problems.
• Show proficiency with Google GSuite (Docs, Sheets, Slides, and GMail ).
• Work comfortable in a high stress, fast paced environment with shifting priorities. Must be able to work on a shift which may require nights, holidays, and some weekends.
• Lift up to 75 lb.

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [e-mail].

Salary Range or On Target Earnings:

Minimum: $35.24

Maximum: $81.49

In addition to the base