Data Center Service Delivery Technician I

CyrusOne; Wood Dale (IL); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan with company"m

Paid time off and holidays

Career growth into Tech II

Training and team support

Job summary

CyrusOne is seeking a Service Delivery Technician in Wood Dale, IL. The role serves as the central contact for clients, handling calls, emails, and requests to resolve issues and perform non-complex IT and facility tasks.

The position involves shipping/receiving, on-site loading/unloading, inventory tasks, and basic tech support under guidance. Hours are 7:00am–4:00pm, with occasional overtime and a focus on customer service.

Qualifications

• Strong customer service mindset.
• Ability to lift up to 50 pounds.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Manage shipping and receiving operations, including inbound shipments, labeling, and material processing.
• Load and unload trucks with pallet jacks; assist forklift when trained.
• Record shipment data and maintain shipping/receiving reports.
• Monitor ticket queues and emails; ensure updates within SLAs.
• Support internal material movement and inventory management across the data center.
• Assist with inventory tasks: enclosures, cages, cabling, tools, and supplies.
• Maintain cleanliness of loading dock and storage areas; assist with waste removal.

Skills

Customer service

Communication

Basic computer skills

Physical tasks

Education

High School diploma or GED

Job description

CyrusOne is seeking a Service Delivery Technician in Wood Dale, IL. The role serves as the central contact for clients, handling calls, emails, and requests to resolve issues and perform non-complex IT and facility tasks.

The position involves shipping/receiving, on-site loading/unloading, inventory tasks, and basic tech support under guidance. Hours are 7:00am–4:00pm, with occasional overtime and a focus on customer service.