Data Center Service Delivery Specialist

CyrusOne; Ashburn (VA); On-site; USD 52,000 - 74,000; Full time

Job summary

CyrusOne is seeking a Service Delivery Technician to join our data center operations in the Sterling/Ashburn area. You will be the face of CyrusOne to clients, handling service requests, providing smart hands and feet support, and ensuring infrastructure runs smoothly around the clock.

We welcome candidates at all experience levels, from associates to senior technicians, with a path for advancement. A focus on customer service, teamwork, and practical IT skills is essential.

Qualifications

• Entry-level to senior roles across three levels; strong service mindset and willingness to learn.
• Experience with customer service in technology environments is valued across levels.
• Ability to follow escalation procedures and manage ticket queues.

Responsibilities

• Serve as central point of contact for clients and log all requests in the ticketing system.
• Provide smart hands and feet support: rack/unrack equipment, cabinet setup, cross-connects, and cable tests.
• Perform Level 1 troubleshooting on Windows servers including reboots and new user setup.
• Coordinate outage schedules, change documentation, and shift turnover communications.
• Operate and maintain infrastructure at senior levels and communicate with clients effectively.

Skills

Customer service

Problem solving

Communication

Technical aptitude

Microsoft Word/Excel

Education

High school diploma or GED

College degree preferred

Tools

Visio

AutoCAD

Windows Server

Job description

CyrusOne is seeking a Service Delivery Technician to join our data center operations in the Sterling/Ashburn area. You will be the face of CyrusOne to clients, handling service requests, providing smart hands and feet support, and ensuring infrastructure runs smoothly around the clock.

We welcome candidates at all experience levels, from associates to senior technicians, with a path for advancement. A focus on customer service, teamwork, and practical IT skills is essential.