Service Delivery Technician I

CyrusOne; Wood Dale (IL); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan with company"m

Paid time off and holidays

Career growth into Tech II

Training and team support

Job summary

CyrusOne is seeking a Service Delivery Technician in Wood Dale, IL. The role serves as the central contact for clients, handling calls, emails, and requests to resolve issues and perform non-complex IT and facility tasks.

The position involves shipping/receiving, on-site loading/unloading, inventory tasks, and basic tech support under guidance. Hours are 7:00am–4:00pm, with occasional overtime and a focus on customer service.

Qualifications

• Strong customer service mindset.
• Ability to lift up to 50 pounds.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Manage shipping and receiving operations, including inbound shipments, labeling, and material processing.
• Load and unload trucks with pallet jacks; assist forklift when trained.
• Record shipment data and maintain shipping/receiving reports.
• Monitor ticket queues and emails; ensure updates within SLAs.
• Support internal material movement and inventory management across the data center.
• Assist with inventory tasks: enclosures, cages, cabling, tools, and supplies.
• Maintain cleanliness of loading dock and storage areas; assist with waste removal.

Skills

Customer service

Communication

Basic computer skills

Physical tasks

Education

High School diploma or GED

Job description

The Service Delivery Technician provides direct support to and is a central point of contact for CyrusOne clients. The Service Delivery Technician answers and records calls, e‑mail requests and alerts from monitoring platforms, resolves client issues, opens and takes ownership of problems and opens changes. The position also handles fulfilling the requests that are phoned or emailed in which consists of non‑complex IT tasks and facility requests.

Job Description Essential Functions:

• Manage shipping and receiving operations, including accepting inbound customer shipments, labeling, and processing materials accurately.
• Load and unload trucks using pallet jacks and assist with occasional forklift use (if trained).
• Record shipment data such as weight, charges, and tracking details; maintain accurate shipping/receiving reports.
• Monitor and manage ticket queues and email requests, ensuring timely updates and resolution within SLAs.
• Support internal material movement and inventory management across the data center.
• Assist with inventory tasks including tracking enclosures, cage materials, cabling, tools, and other supplies.
• Help maintain cleanliness and organization of loading dock and storage areas (including waste removal).
• Provide escort support for customers and visitors within the facility.
• Assist with basic technical tasks such as racking and stacking servers under guidance (Tech II support).
• Perform tape rotation/exchange and other operational support tasks as required.
• Collaborate with team members in a dynamic environment where priorities may shift quickly.

What We Are Looking For:

• Strong customer service mindset with the ability to interact professionally with internal teams and customers.
• Ability to work in a fast‑paced, constantly changing environment with shifting priorities.
• Good communication skills (verbal and written).
• Basic computer skills (email, ticketing systems, spreadsheets, etc.).
• Willingness to learn and take initiative without needing constant direction.
• Flexibility with schedule, including occasional shift adjustments (e.g., 2pm–10pm coverage).
• Ability to lift up to 50 pounds and perform physical tasks (standing, walking, bending).

Work Environment:

Location: Wood Dale, IL Hours: 7:00am-4:00pm, Monday-Friday (Occasional OT as needed). Team Environment: Small, collaborative team Physically active role involving lifting, walking and working on loading dock Must be able to accomplish all physical requirements and activities applicable to the role.

Education:

Minimum education requirement of High- School diploma or GED equivalent. College degree preferred but will consider applicants with equivalent work‑related experience.

Why Join Us?

Be part of the rapidly growing data center industry powering the world’s digital infrastructure Collaborative environment focused on commitment, accountability, respect and excellence

• Comprehensive health, dental, and vision insurance plans, life and disability insurance, access to mental health resources and employee assistance program
• Competitive pay, performance bonus, 401(k) retirement plan with company match
• Generous paid time off and holidays
• Opportunity to break into the data center industry with hands‑on experience
• Clear pathway for growth into more technical roles (e.g., Tech II)
• Collaborative team environment with strong support and training
• Exposure to mission‑critical operations supporting customer infrastructure

Hourly Rate: $23-$26/hr

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need special assistance or an accommodation while seeking employment, please email [e-mail] or call: 806-589-0141.

CyrusOne is proud to be recognized as a Top Work Place by USA Today.

CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission‑critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies. CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build‑to‑suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world‑class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long‑term stability and strategic advantage at scale.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.

For information regarding your legal rights and protections, please click on the following link: Know Your Rights.

The final hiring decision is always made by our team.

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