Data Center Security & Operations Technician

H5 Data Centers, LLC; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

H5 Data Centers, LLC is seeking a Data Center Support Technician to oversee physical security, access control, and surveillance while serving as the primary contact for customers via phone, email, and portal.

You will monitor building management systems, fire, power and cooling, and coordinate incident response, vendor dispatch, and escalation to ensure service continuity. Shift work including weekends and holidays is required.

Qualifications

• Minimum two (2) year college degree preferred.
• Excellent interpersonal and communication skills (written and oral).
• Familiar with physical security protocols.
• IT system qualifications will be required if not already certified.

Responsibilities

• Primary point of contact for customer requests via phone, e-mail, and portal.
• Process requests and engage with subject matter experts as appropriate.
• Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLAs.
• Provide escort duties for vendors and customers.
• Monitor health of building systems and security infrastructure (BMS, video, access control).
• Coordinate incident management, dispatch vendors, and escalations.

Skills

Windows OS

MacOS

iOS

Interpersonal comms

Security protocols

Education

Two-year college degree

Tools

Video surveillance systems

Access control systems

Job description

H5 Data Centers, LLC is seeking a Data Center Support Technician to oversee physical security, access control, and surveillance while serving as the primary contact for customers via phone, email, and portal.

You will monitor building management systems, fire, power and cooling, and coordinate incident response, vendor dispatch, and escalation to ensure service continuity. Shift work including weekends and holidays is required.