Data Center Security & Operations Technician

H5 Data Centers, LLC; Chantilly (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

H5 Data Centers, LLC is seeking a Data Center Support Technician to manage facility operations, security, and customer engagement. You will handle calls, process tickets, coordinate incidents, and assist with remote hands and escort duties for customers and vendors.

The role requires monitoring of BMS, access control, surveillance, and IT systems health, with weekend/holiday shifts as needed. Strong communication and security protocol knowledge are essential.

Qualifications

• Excellent interpersonal and communication skills (written and oral).
• Familiar with physical security protocols.
• IT system qualifications will be required if not already certified.

Responsibilities

• Primary point of contact for customer requests via phone, e-mail, and portal.
• Processing requests and engage with subject matter experts as appropriate.
• Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA’s.
• Provide escort duties for H5 Telco’s and vendors as well as customer vendors.
• Perform basic remote hand support duties on behalf of customers.
• Primary focal point for incident management and escalations.
• Monitor the health of building critical systems via BMS and visual inspection.
• Coordinate incident management and dispatch of vendors; set up crisis bridge and send advisories.

Skills

Interpersonal skills

Communication

Security protocols

IT system qualifications

OS proficiency

Education

Two-year college degree

Tools

Video surveillance

Access control systems

BMS

Network/Servers

Job description

H5 Data Centers, LLC is seeking a Data Center Support Technician to manage facility operations, security, and customer engagement. You will handle calls, process tickets, coordinate incidents, and assist with remote hands and escort duties for customers and vendors.

The role requires monitoring of BMS, access control, surveillance, and IT systems health, with weekend/holiday shifts as needed. Strong communication and security protocol knowledge are essential.