Data Center Security & Operations Technician

H5 Data Centers, LLC; La Vista (NE); On-site; USD 52,000 - 76,000; Full time

Job summary

H5 Data Centers, LLC is seeking a Data Center Support Technician to ensure operational integrity of the facility. You will manage physical security, access control, and surveillance while handling customer engagements, tickets, and incident coordination.

You will monitor building systems and coordinate with vendors as needed. This role requires willingness to work any shift, including weekends and holidays, and to perform basic remote hand and escort duties for customers.

Qualifications

• Excellent interpersonal and communication skills (written and oral).
• Familiar with physical security protocols.
• IT system qualifications will be required if not already certified.

Responsibilities

• Oversee physical security at the data center and manage access control and surveillance.
• Serve as primary contact for customer requests via phone, email, and portal; process tickets and coordinate with SMEs.
• Monitor health of building systems (BMS, power, cooling, fire) and IT networks/servers; report incidents.
• Coordinate incident response: dispatch vendors, escalate to senior management, and communicate advisories.

Skills

Windows

MAC

iOS

Time management

Team player

Security protocols

Interpersonal communication

Education

Two-year college degree

Job description

H5 Data Centers, LLC is seeking a Data Center Support Technician to ensure operational integrity of the facility. You will manage physical security, access control, and surveillance while handling customer engagements, tickets, and incident coordination.

You will monitor building systems and coordinate with vendors as needed. This role requires willingness to work any shift, including weekends and holidays, and to perform basic remote hand and escort duties for customers.