Data Center RCA Lead - Problem Management

Vantage; Colorado; On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life and AD&D insurance

401k with company match

Paid time off

Employee assistance program

Job summary

Vantage is seeking a Problem Management Specialist to lead end-to-end root-cause analysis and tracking of corrective actions across North America Site Operations. The role demands strong ITIL knowledge, incident review experience, and collaboration with Reliability Engineering, Automation Systems, and vendors.

Based in Colorado, this position offers a chance to improve site reliability by driving evidence-based RCA reports, ensuring traceability, and guiding teams toward durable preventive

Qualifications

• Bachelor of Science degree in Information Technology, Business Management, related field, or equivalent experience.
• Experience applying ITIL Problem Management principles including root cause analysis and closure.
• 3 years in Problem Management or equivalent supporting function.
• Hands-on experience managing records in ServiceNow or CMMS.

Responsibilities

• Manage the end-to-end Problem Management lifecycle for qualifying Site Operations incidents.
• Facilitate structured root cause analyses with stakeholders using incident timelines and evidence.
• Coordinate corrective and preventive actions across Site Operations and related teams.
• Maintain accurate, auditable records in ServiceNow and related tools.
• Support post-incident follow-up for P1/P2 events with validation and actions.
• Analyze recurring incidents to identify systemic risks and improvements.
• Publish lessons learned and known errors for fleet-wide adoption.
• Identify opportunities for process improvement and automation.

Skills

ITIL Problem Management

Root Cause Analysis

Cross-Functional Collaboration

Incident Coordination

Communication Skills

Microsoft Office 365

Education

B.S. in IT/ related field

Tools

ServiceNow

CMMS

Microsoft Office 365 Suite

Job description

Vantage is seeking a Problem Management Specialist to lead end-to-end root-cause analysis and tracking of corrective actions across North America Site Operations. The role demands strong ITIL knowledge, incident review experience, and collaboration with Reliability Engineering, Automation Systems, and vendors.

Based in Colorado, this position offers a chance to improve site reliability by driving evidence-based RCA reports, ensuring traceability, and guiding teams toward durable preventive