Data Center Operations / Windows Server Support Analyst

Confidential; Lincolnshire (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

Confidential is seeking a Data Center Operations / Windows Server Support Analyst responsible for supporting Windows Server and network operations in a dedicated data center. This role contributes significantly to various business units, managing daily operations, including queue support and incident management while developing skills in both Unix and Windows platforms.

The ideal candidate should hold a Bachelor’s degree in Computer Science and have relevant experience in Windows Server administration and network infrastructure support. The position may involve working various shifts.

Qualifications

• Minimum 2 years Windows Server administration.
• Minimum 1 year Windows Server support.
• Minimum 1 year network infrastructure support.
• Minimum 2 years tape management / backup and recovery operations.
• Knowledge of network infrastructure concepts and monitoring tools.
• Ability to work off-shift (2nd, 3rd, or weekend shifts).

Responsibilities

• Maintain network performance through monitoring and analysis.
• Troubleshoot network issues and performance tuning.
• Escalate network support incidents or requests to vendors.
• Tape management / backup and recovery operations.
• Assist with problem/incident management.

Skills

Windows Server administration

Network infrastructure support

Tape management

Command center operations

Basic Unix administration

Microsoft Word

Microsoft Excel

Strong communication skills

Education

Bachelor’s degree in Computer Science, MIS, or equivalent experience

Tools

SCOM

Nagios

SCCM

OSD

Job description

Data Center Operations / Windows Server Support Analyst

Contract

This role supports Windows Server and network operations in a data center. The analyst will provide support for several business units, utilizing contractor skills to meet the client’s IT organization goals and develop skills in Unix and Windows platforms for future growth.

The analyst will manage day‑to‑day operations with a typical workload: 50% queue support/incident management, 25% project/problem management, 15% tape management, 10% document development (reports and processes). The position may cover 2nd, 3rd, or weekend shifts.

Responsibilities

• Maintain network performance through monitoring and analysis (training provided)
• Troubleshoot network issues and performance tuning (training provided)
• Escalate and coordinate network support incidents or requests to vendors
• Tape management / backup and recovery operations, including StorageTek silo operations and off‑site tape processing
• Assist administrators with data center operational tasks such as hardware changes, application processes, and incident recovery tasks
• Perform after‑hours tasks such as cabling, rack assembly, and server hardware replacement
• Replace redundant drives and power supplies as requested by on‑call administrators and assist with root‑cause efforts
• Develop and update documentation and reports
• Support data center monitoring tools (SCOM, Nagios)
• Support desktop management tools (SCCM, OSD)
• Assist remote support personnel internationally with monitoring tool support and problem analysis
• Manage Windows technologies incident management
• Monitor data center system conditions and perform escalations; coordinate vendor dispatch access within secure areas
• Assist with problem/incident management and service requests for the Unix/Windows environment (Level 2 tool support)
• Utilize personal computing hardware, software, word processing, spreadsheets, and database applications for documentation, reporting, and scheduling

Qualifications

• Bachelor’s degree in Computer Science, MIS, or equivalent experience
• Minimum 2 years Windows Server administration
• Minimum 1 year Windows Server support
• Minimum 1 year network infrastructure support
• Minimum 2 years tape management / backup and recovery operations
• Minimum 2 years command center operations
• Minimum 2 years in service delivery
• Knowledge of network infrastructure concepts and monitoring tools
• Basic Unix administration skills
• Basic Windows/Unix command‑line skills
• Basic to intermediate Microsoft Word and Excel skills
• Strong communication skills to explain technical issues to non‑technical people
• Demonstrated customer interaction and teamwork competencies
• Excellent verbal and written communication skills
• Ability to work off‑shift (2nd, 3rd, or weekend shifts)