Data Center Operations Technician 2

Csquare; Waltham (MA); On-site; USD 52,000 - 74,000; Full time

Job summary

Csquare is seeking a hands-on Data Center Technician to install and troubleshoot copper and fiber cross connects in our data center. You will run cabling bundles, terminate with LC/SC/RJ45, and perform Layer 1 tests while documenting work in the ticketing system.

You will also support backups, monitor critical systems, and assist with racking and labeling of cables. The role requires safety with ladders and tools, ability to lift up to 50 pounds, and strong teamwork.

Qualifications

• High School Diploma or equivalent.
• IT certification desired.
• Experience with copper, fiber (multi & single mode) and coaxial cabling.
• Windows OS navigation and basic system knowledge.
• Background check may be required for customer support.
• Excellent communication and organizational skills.
• Strong team player.

Responsibilities

• Install and troubleshoot copper and fiber cross connects and run bundles of cables throughout a data center.
• Terminate and test cabling with LC/SC and RJ45 connectors; perform Layer 1 testing.
• Document all work in the ticket system for customer requests and installation tasks.
• Manage incoming/outgoing tape backups/rotations and offsite transfers.
• Monitor critical systems using Building Monitoring System and support Facilities Team.
• Perform installation/de-installation projects including racking, dressing, and labeling cabling.
• Interact with ladders and hand tools as required; lift up to 50 pounds.

Skills

Communication

Teamwork

Windows OS

IT experience

Education

High School Diploma

IT certification desired

Tools

Copper Cabling

Fiber Cabling

Coaxial Cabling

Job description

• Work directly with colocation customers to isolate and troubleshoot issues as necessary.
• Responsible for the installation and troubleshooting of all copper and fiber cross connects and run bundles of cables throughout a data center.
• Layer 1 cable testing, including light testing, continuity – Transmit/Receive, DB Loss Level, head-to-head testing. Terminate and test cabling using various connectors (LC/SC, RJ45).
• Thoroughly document all work within a ticket system in support of customer requests and execution of installation tasks.
• Manage and prepare incoming and outgoing customer tape backups/rotations and offsite transfers.
• Assume monitoring role for all critical systems utilizing Building Monitoring System. Provide visibility and support to the Facilities Team.
• Follow all global policies and procedures. Effectively escal...
• Perform and execute installation/de-installation projects that would include the racking and stacking, dressing cabling and labeling.
• Work efforts which require work with ladders and various hand tools.
• Employee’s assigned work shift can vary based on site coverage requirements. Shifts include nights, weekends, and holidays. On-call and overtime will be necessary depending on workload requirements.
• Lifting of hardware equipment required up to and in excess of 50 pounds. Standing, bending and kneeling as required to perform this task. Server lifts can be utilized where applicable.
• Perform additional/other duties as assigned such as (but not limited to): Physical Security (monitoring and controlling access to the data center), cleanliness and appearance of raised floor (including physical clean-up) and shipping/receiving duties.

Experience & Qualifications

• High School Diploma or equivalent required, operational and technical experience in an IT environment preferred.
• IT certification is desired.
• Experience with the installation, testing and terminating of copper, fiber (multi & single mode) and coaxial cable is desired.
• Windows operating system navigation, general commands and system programs/processes knowledge and experience.
• Security clearance via Government or other agency background check may be required for customer support.
• Excellent communication and organizational skills are required.
• Strong team player.

This employer will not sponsor visas for this role.

Csquare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.