Data Center Operations Supervisor — Hands-On Leader

Xai; Memphis (TN); On-site; USD 75,000 - 110,000; Full time

Job summary

SpaceXAI Memphis is seeking a Site Operations Supervisor to oversee the health and performance of our server and network infrastructure across data centers and points of presence. You will lead a team of technicians, driving reliability, safety, and continuous improvement in MTTD and MTTR.

In this hands-on leadership role, you will develop SOPs, coordinate with engineering, and optimize data center operations, including power, cabling, and hardware lifecycle management, while ensuring adherence

Qualifications

• 3+ years of experience with server, storage, compute, and network hardware.
• 3+ years troubleshooting servers and networking infrastructure.
• Proven leadership experience in data center or technical operations.

Responsibilities

• Lead and mentor a team of data center technicians, fostering a culture of excellence and continuous improvement.
• Oversee the installation, maintenance, and troubleshooting of server and network infrastructure.
• Manage and optimize data center operations, including power supply cabling, fiber/optics labeling, and hardware decommissioning.
• Develop and enforce standard operating procedures (SOPs) and ensure adherence to safety protocols.
• Coordinate with engineering and provisioning teams to ensure seamless hardware intake and repair processes.
• Utilize internal applications for inventory and asset management, ensuring accurate tracking and reporting.
• Manage data center operations tickets via Jira, ensuring timely resolution and documentation.
• Collaborate with cross-functional teams to design and implement network layouts and solutions.
• Lead initiatives to improve operational efficiency and reduce downtime.
• Provide on-call support and respond to critical events as needed.

Skills

Linux

Python Bash scripting

Team leadership

Problem-solving

Education

High school diploma or equivalent

Tools

Jira

SOP documentation tools

Job description

SpaceXAI Memphis is seeking a Site Operations Supervisor to oversee the health and performance of our server and network infrastructure across data centers and points of presence. You will lead a team of technicians, driving reliability, safety, and continuous improvement in MTTD and MTTR.

In this hands-on leadership role, you will develop SOPs, coordinate with engineering, and optimize data center operations, including power, cabling, and hardware lifecycle management, while ensuring adherence