Data Center Operations Leader (24x7) | People & Performance

EOS; Rosemount (MN); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

10 Days of Paid Time Off (PTO)

12 Paid Holidays

6 Sick Days

401(k) Retirement Plan with $2,500会社マチ

Job summary

EOS IT Solutions is seeking a Data Center Operations Manager to oversee a multi-campus pod, directing 24x7 operations, staffing, and performance across 200+ staff. The role emphasizes operational excellence, client coordination, and continuous improvement.

You will drive incident response, capacity planning, and service quality while partnering with human resources to grow the team and ensure safety and compliance across all sites.

Qualifications

• Bachelor’s degree in business, engineering, information technology, or equivalent on-the-job experience.
• 8+ years of leadership experience in data center operations, managed services, critical facilities, or mission-critical operations.
• 5+ years managing multiple operational teams across geographically distributed sites.
• Experience leading organizations of 100+ employees; 200+ employees preferred.
• Demonstrated success managing enterprise or hyperscale customer relationships.
• Experience leading 24x7 operations with accountability for safety, service delivery, and operational performance.
• Strong financial and business management skills, including budgeting, workforce planning, and operational forecasting.
• Proven ability to lead organizational change and continuous improvement initiatives.

Responsibilities

• Lead daily operations across multiple data center campuses, including Network Operations, Field Operations, Deployment Services, and Infrastructure Support.
• Ensure safe, reliable, and efficient 24x7 operations while meeting customer and contractual requirements.
• Drive operational readiness, incident management, risk mitigation, business continuity, and service quality.
• Oversee staffing, workforce planning, scheduling, capacity management, and operational execution.
• Serve as the primary operational contact for assigned customer stakeholders and lead operational reviews, QBRs and performance reporting.
• Lead and develop a team of Service Leads, Technical Leads, and Data Center Technicians.
• Partner with HR and Recruiting to support hiring, onboarding, and workforce growth.
• Drive Lean process improvements, automation, standardization, and operational efficiencies.
• Monitor budgets, labor forecasting, overtime, resource utilization, and productivity.

Job description

EOS IT Solutions is seeking a Data Center Operations Manager to oversee a multi-campus pod, directing 24x7 operations, staffing, and performance across 200+ staff. The role emphasizes operational excellence, client coordination, and continuous improvement.

You will drive incident response, capacity planning, and service quality while partnering with human resources to grow the team and ensure safety and compliance across all sites.