Data Center Operations Manager

Socket.dev; Bowling Green (OH); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

10 Days of PTO

12 Paid Holidays

6 Sick Days

401(k) with $2,500 match

Job summary

EOS IT Solutions seeks a Data Center Operations Manager to oversee a pod across multiple campuses, leading a 24x7 team of 200+ staff. You will ensure safety, SLAs, and operational excellence while optimizing staffing and budgets.

The role emphasizes customer relationship management, incident response, and continuous improvement across service lines, with HR collaboration for hiring and workforce growth.

Qualifications

• Bachelor’s degree or equivalent on‑the‑job experience.
• 8+ years in data center or mission‑critical operations.
• 5+ years leading multiple teams across sites.
• Experience with enterprise relationships and 24x7 accountability.
• Strong budgeting, forecasting, and operational planning.
• Proven change management and continuous improvement.

Responsibilities

• Lead daily operations across multiple data center campuses.
• Ensure 24x7 safety, reliability, and SLA compliance.
• Drive readiness, incident management, and risk mitigation.
• Oversee staffing, scheduling, capacity, and execution.
• Present performance reviews and drive continuous improvement.

Skills

Leadership experience

Operations leadership

Budgeting & forecasting

Change management

Staff development

Customer relationship management

Safety & compliance

Education

Bachelor’s degree in business, engineering, information technology, or related field

Tools

ITIL

Lean Six Sigma

PMP

Executive dashboards

Job description

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION SUMMARY:

The Data Center Operations Manager is responsible for overseeing a designated Data Center Pod, which includes up to three hyperscale data center campuses, supporting as many as 15 production buildings and a workforce of over 200 employees. Reporting to the Service Delivery Manager or Service Director (depending on pod size), this role provides operational leadership across multiple service lines while ensuring exceptional customer service, operational excellence, workforce development, and compliance with contractual SLA performance. You will serve as the primary operational contact for assigned clients and is accountable for service delivery, staffing, operational readiness, financial performance, safety, and KPI achievement across the assigned portfolio.

This position requires a proven leader capable of managing large-scale, mission-critical operations in a fast-paced 24x7 environment.

KEY RESPONSIBILITIES

Operational Leadership

• Lead daily operations across multiple data center campuses, including Network Operations, Field Operations, Deployment Services, and Infrastructure Support.
• Ensure safe, reliable, and efficient 24x7 operations while meeting customer and contractual requirements.
• Drive operational readiness, incident management, risk mitigation, business continuity, and service quality.
• Oversee staffing, workforce planning, scheduling, capacity management, and operational execution.

Client Relationship Management

• Serve as the primary operational contact for assigned customer stakeholders.
• Build strong client relationships through consistent communication, transparency, and execution.
• Lead operational reviews, executive business reviews, and quarterly business reviews (QBRs).
• Present operational performance, SLA results, capacity planning, risks, and continuous improvement initiatives.
• Resolve customer escalations and identify opportunities to enhance service delivery and customer satisfaction.

Leadership & Talent Development

• Lead and develop a team of Service Leads, Technical Leads, and Data Center Technicians.
• Drive employee engagement, coaching, mentoring, performance management, succession planning, and leadership development.
• Partner with Human Resources and Recruiting to support hiring, onboarding, and workforce growth.
• Foster a culture of accountability, teamwork, safety, customer service, and continuous improvement.

Operational & Financial Performance

• Manage operational budgets, labor forecasting, overtime, resource utilization, and productivity.
• Monitor operational performance using dashboards, KPIs, and scorecards.
• Ensure compliance with company policies, customer requirements, safety standards, and audit readiness.
• Drive Lean process improvements, automation, standardization, and operational efficiencies.

Performance Expectations

Success in this role is measured through the following performance scorecard:

• SLA Performance (35%) – Contractual compliance, uptime, customer satisfaction, and service delivery.
• Delivery & Throughput (20%) – Productivity, labor utilization, work completed versus forecast, and operational output.
• Quality & Accuracy (15%) – First‑time‑right execution, QA/QC performance, audit compliance, and documentation accuracy.
• Repair & Responsiveness (15%) – Ticket response time, incident management, MTTR, backlog reduction, and escalation management.
• Governance & Reporting (10%) – Weekly and monthly operational reporting, dashboard accuracy, compliance, and audit readiness.
• Continuous Improvement (5%) – Delivery of process improvements, automation opportunities, operational efficiencies, and a minimum of three improvement initiatives per quarter.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in business, engineering, information technology, or a related field, or equivalent on-the-job experience.
• 8+ years of leadership experience in data center operations, managed services, critical facilities, or mission‑critical operations.
• 5+ years managing multiple operational teams across geographically distributed sites.
• Experience leading organizations of 100+ employees; experience managing 200+ employees is preferred.
• Demonstrated success managing enterprise or hyperscale customer relationships.
• Experience leading 24x7 operations with accountability for safety, service delivery, and operational performance.
• Strong financial and business management skills, including budgeting, workforce planning, and operational forecasting.
• Proven ability to lead organizational change and continuous improvement initiatives.

Preferred Qualifications

• Experience supporting managed service, IT operations, and business operations.
• Knowledge of ITIL service management principles.
• Lean Six Sigma, PMP, or other project management certifications.
• Experience with executive dashboards, KPI reporting, and business reviews.
• Strong understanding of mission‑critical infrastructure and data center operations.

EOS BENEFITS:

At EOS IT Solutions, we are committed to supporting the well‑being and success of our team. Our comprehensive benefits package includes:

• Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
• 10 Days of Paid Time Off (PTO) annually
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non‑merit factor.

#INDNAMER #LI-ONSITE