Data Center Operations Director: Uptime & Strategy

Socket.dev; New York (NY); On-site; USD 180,000 - 270,000; Full time

Job summary

Socket.dev is seeking a Director of Data Center Operations in New York to lead Tier III data center uptime, capacity planning, and client service delivery. You will supervise cross-functional teams, manage vendor contracts, and drive strategic initiatives ensuring regulatory compliance and performance KPIs.

The role requires extensive experience in mission-critical facilities, strong leadership, and a track record of delivering operational excellence in multi-tenant environments.

Qualifications

• Bachelor’s degree or higher inEngineering, facilities management or IT-related field.
• PMP and professional certifications related to data center operations.
• Experience with safety/compliance standards and audit readiness.

Responsibilities

• Oversee daily operations of Tier III data center including mechanical, electrical, and IT infrastructure.
• Ensure 100% uptime through proactive maintenance, monitoring, and incident response.
• Lead capacity planning, space/power forecasting, and infrastructure optimization.
• Manage third-party vendors for security, MEP services, janitorial, and remote hands support.
• Enforce compliance with SLAs, safety protocols, and performance KPIs.
• Conduct quarterly vendor reviews and negotiate service contracts.
• Ensure adherence to ISO 27001, SOC 2, PCI-DSS, and internal audit frameworks.
• Lead incident response, root cause analysis, and corrective action planning.
• Maintain documentation for regulatory inspections and client audits.
• Present operational metrics and risk assessments to executive leadership.
• Drive continuous improvement initiatives across safety, efficiency, and sustainability.

Skills

Vendor mgmt

SLA enforcement

KPI reporting

Team leadership

Client relations

Budgeting

Compliance standards

Education

Bachelor’s in Engineering, Facilities Management, or IT-related field

PMP

OSHA 30

ISO Lead Auditor

ITIL

Tools

CMMS/BCMS

ITIL

Job description

Socket.dev is seeking a Director of Data Center Operations in New York to lead Tier III data center uptime, capacity planning, and client service delivery. You will supervise cross-functional teams, manage vendor contracts, and drive strategic initiatives ensuring regulatory compliance and performance KPIs.

The role requires extensive experience in mission-critical facilities, strong leadership, and a track record of delivering operational excellence in multi-tenant environments.