Data Center Ops Director: Uptime, Vendors & Compliance

BSO; Vineland (NJ); On-site; USD 150,000 - 210,000; Full time

Job summary

BSO is seeking a Director of Data Center Operations to lead Tier III colocation facility performance and client service delivery. You will manage uptime, capacity planning, vendor contracts, and cross-functional teams.

Responsibilities include strategic planning, risk management, and ensuring compliance with ISO/SOC frameworks while driving improvements and client satisfaction in a multi-tenant environment.

Qualifications

• 8-12+ years in mission-critical operations and facilities management.
• 5+ years in leadership roles.
• Certifications: Uptime Institute ATD, PMP, OSHA 30, ITIL, ISO Lead Auditor.

Responsibilities

• Oversee daily data center operations (Tier III) including mechanical, electrical, and IT infrastructure.
• Manage third-party vendors, enforce SLAs, and review performance KPIs.
• Lead compliance efforts for ISO 27001, SOC 2, PCI-DSS and internal audits.
• Supervise operations staff and coordinate cross-department resolutions for client issues.
• Develop annual budgets, staffing plans, and capital improvement roadmaps.

Skills

Vendor management

SLA enforcement

KPI reporting

Client relations

CMMS/BCMS platforms

Education

Bachelor's in Engineering

Facilities Management

IT-related field (electrical)

Tools

CMMS/BCMS software

Job description

BSO is seeking a Director of Data Center Operations to lead Tier III colocation facility performance and client service delivery. You will manage uptime, capacity planning, vendor contracts, and cross-functional teams.

Responsibilities include strategic planning, risk management, and ensuring compliance with ISO/SOC frameworks while driving improvements and client satisfaction in a multi-tenant environment.