Data Center Onboarding & Training Program Lead

Amazon; Sparks (NV); On-site; USD 56,000 - 97,000; Full time

Benefits offered by this job

RSUs

Health insurance

401(k) matching

Paid time off

Job summary

Amazon in Reno, NV is hiring an experienced program manager to lead onboarding and orientation for new AWS Data Center builders. You will design and deliver scalable onboarding solutions, coordinating with global teams and local leadership to improve the newcomer experience.

The role requires event planning, data-driven improvements, and hands-on support for account setup, tools, and technology during onboarding. Travel may be required within the region.

Qualifications

• 2+ years of program or project management experience
• 3+ years of advanced Microsoft Word and Excel experience
• Bachelor's degree or equivalent
• Experience facilitating in group settings with an audience of 50+

Responsibilities

• Design onboarding and learning systems; manage complex onboarding initiatives and deliver solutions.
• Coordinate with physical infrastructure teams to align processes and onboarding activities.
• Plan and oversee scheduling, logistics, and administration of local and global orientation activities across cross-functional teams.
• Develop and monitor internal metrics, goals, and KPIs for end-to-end orientation processes.
• Lead basic PXT onboarding for new hires and understand HR systems.
• Manage localized communications touchpoints with new builders (emails, FAQs, channels, forums, office hours, tickets).
• Assist new hires with laptops, software installation, and guidance for tools and daily operations.

Skills

Program management

Microsoft Word

Microsoft Excel

Communication

Cross-functional teams

Data analysis

Learning & Development

Onboarding design

Technical instruction

Leadership without authority

Education

Bachelor's degree or equivalent

Job description

Amazon in Reno, NV is hiring an experienced program manager to lead onboarding and orientation for new AWS Data Center builders. You will design and deliver scalable onboarding solutions, coordinating with global teams and local leadership to improve the newcomer experience.

The role requires event planning, data-driven improvements, and hands-on support for account setup, tools, and technology during onboarding. Travel may be required within the region.