Data Center Onboarding Program Lead

Amazon Web Services (AWS); Sparks (NV); On-site; USD 55,600 - 97,400; Full time

Benefits offered by this job

RSUs

Health insurance

Paid time off

Job summary

Amazon Web Services (AWS) is seeking an experienced program manager to shape onboarding and orientation for new builders in AWS Data Centers. You will design learning systems, coordinate virtual and in-person sessions, and partner with infrastructure teams to ensure smooth onboarding globally.

Responsibilities include managing onboarding schedules, tracking metrics, and guiding new hires through PXT processes, account setup, and equipment readiness, enabling a quick, productive start for

Qualifications

• 2+ years of program or project management experience.
• 3+ years of advanced Microsoft Word and Excel experience.
• Bachelor's degree or equivalent.
• Experience facilitating in group settings with an audience of 50+.

Responsibilities

• Deeply involved in design of the onboarding and learning systems. Manage complex onboarding initiatives, deliver critical solutions, drive significant improvements, and deploy new mechanisms.
• Closely partner with all teams within physical infrastructure to stay aligned with process changes and operational updates and coordinate the execution of onboarding activities.
• Define, organize, and manage the scheduling, logistics, and administration of locally and globally planned virtual and in-person instructor led orientation and onboarding activities across multiple cross‑functional teams, including coordinating volunteer instructors’ schedules.
• Develop and monitor internal metrics, goals, and key performance indicators to drive continuous improvements to the development and implementation of the end‑to‑end orientation process.
• Have a basic understanding of Amazon’s PXT (human resources) systems and processes and lead basic PXT onboarding for New Hires.
• Manage frequent, localized communications touch points with new builders including a combination of emails, frequently asked questions, messaging channels, forums, office hours, tickets, or similar mechanisms.
• Facilitate employee account creation through collaboration with multiple essential required teams to ensure a seamless customer experience upon arrival. This includes acquiring access levels and ensuring delay‑free badge creation.
• Play a crucial role in new hire onboarding. This includes assisting new hires in setting up laptops, ensuring the installation of essential software, and providing hands‑on guidance for configuring communication tools. Additionally, you will deliver a comprehensive overview of the organization, facilitating a seamless transition for new hires into their daily operations.

Skills

Program management

Instruction management

Learning and Development

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Amazon Web Services (AWS) is seeking an experienced program manager to shape onboarding and orientation for new builders in AWS Data Centers. You will design learning systems, coordinate virtual and in-person sessions, and partner with infrastructure teams to ensure smooth onboarding globally.

Responsibilities include managing onboarding schedules, tracking metrics, and guiding new hires through PXT processes, account setup, and equipment readiness, enabling a quick, productive start for