Data Center Logistics Program Manager

Amazon; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Program Manager to join their Logistics team. This role is pivotal in driving operational excellence and transforming service delivery. You will lead projects that connect technical and business teams, ensuring seamless communication and effective collaboration. Your expertise will help shape strategies that enhance AWS's logistics operations, making a significant impact on customer service. If you are passionate about project management and thrive in a fast-paced environment, this opportunity will allow you to contribute to innovative solutions that drive success.

Benefits

Flexible Work Hours

Mentorship Programs

Diversity and Inclusion Initiatives

Work-Life Balance Support

Qualifications

• 2+ years of program or project management experience required.
• Intermediate Excel skills including pivot tables and data cleansing.

Responsibilities

• Lead communication strategies and manage project plans effectively.
• Analyze performance metrics and guide decision-making with data insights.

Skills

Project Management

Communication Skills

Data Analysis

Risk Management

Stakeholder Management

Education

Bachelor's Degree

Tools

Excel

Asana

SQL

MS Access

Quicksight

Tableau

Job description

Job ID: 2947329 | Amazon Data Services, Inc.

As AWS continues its rapid global expansion, we're searching for a Program Manager to join our Logistics team and drive excellence in our operations. In this role, you'll champion solutions that transform how AWS delivers cloud services to millions of customers.

Your Impact

You'll spearhead projects that connect our business with technical teams locally and globally. By developing scalable, secure, and adaptable solutions, you'll directly influence how AWS serves its growing customer base. Your expertise in building relationships and managing complex projects will help bridge communication gaps between teams and drive successful outcomes.

Day-to-Day Responsibilities

When you start your day, you'll find yourself orchestrating various initiatives - from leading team communications to developing comprehensive project schedules. You'll analyze key performance metrics and use data-driven insights to guide decision-making. Your role includes organizing and facilitating important events, establishing effective business rhythms, and ensuring smooth team operations.

As the primary point of contact for stakeholder teams, you'll craft clear, targeted communications for different audiences, from front-line technicians to executive stakeholders. You'll identify potential risks early and implement mitigation strategies to keep projects on track.

Your Focus Areas

1. Strategic Operations: Lead communication strategies and establish efficient business processes
2. Project Excellence: Create and manage detailed project plans while monitoring success metrics
3. Team Coordination: Organize team activities and maintain optimal office operations
4. Risk Management: Identify and address gaps between departments to ensure seamless execution
5. Training Oversight: Track team training requirements and drive completion rates

This role offers you the opportunity to shape how AWS Logistics operates at a local and global scale while working with diverse teams to solve complex challenges. You'll be at the forefront of AWS's mission to deliver world-class cloud solutions to our customers.

Key job responsibilities

The primary role of the Logistics Program Manager is to execute and drive organizational program/project delivery and adoption across multiple organizations and teams. Other responsibilities include:

1. Measure and report effectiveness of new programs
2. Collaborate with project stakeholders in multiple business and teams to define and deliver on agreed upon milestones. Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs
3. Execute on communications strategy to stakeholders including ownership of business cadence (all hands, team meetings etc)
4. Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities
5. Communicate project issues and status in a concise, accurate, and professional manner
6. Build and maintain integrated reporting for areas of responsibility
7. Remain flexible to changing priorities, open to new ideas and have AWS's success firmly in your focus
8. Coordinate team needs (team activities, event planning, moves, etc)
9. Own the business cadence and governance (weekly/monthly/quarterly business reviews) for area of responsibility
10. Own annual planning and other adhoc planning cycles
11. Own goals/performance reporting

A day in the life

The Logistics Program Manager typically coordinates people, projects, and systems to deliver outcomes, aligning priorities across projects, tracking progress, and finding solutions to blockages, often spending time in meetings and providing updates to stakeholders. They will work in a variety of systems including program management tools like Asana, as well as review relevant metrics through BI tools (Quicksight, Tableau).

About the team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

1. 2+ years of program or project management experience
2. Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
3. Experience with logistics processes and warehouse systems

PREFERRED QUALIFICATIONS

1. Knowledge of Lean principles and DMAIC methodology
2. Experience in MS Access and SQL
3. Experience in requirement gathering and ability to write clear and detailed requirement document

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.