Data Center L1 Technician — Hands-On Troubleshooting & Ops

TechDigital Group; Portland (OR); On-site; USD 45,000 - 65,000; Full time

Job summary

TechDigital Group is looking for an L1 DC Technician in Portland, Oregon. The role involves managing data center operations, performing hardware support, and incident management.

Candidates must have hands-on troubleshooting skills, knowledge of cabling, and the ability to work in a rotational shift environment. Strong coordination and communication skills are crucial. The position requires adherence to safety and compliance protocols within the data center.

Responsibilities

• Perform rack & stack of servers, network devices, and storage equipment.
• Handle cabling including labeling and cable management.
• Provide L1 support for incidents and service requests via ticketing tools.
• Monitor alerts from DC tools and dashboards.
• Follow data center security and access protocols.

Skills

Understanding core data center components

Hands-on Troubleshooting & Break-Fix Skills

Cabling & Documentation Discipline

Basic understanding of Networking fundamentals

Server hardware components

Fiber & Ethernet cabling

Familiarity with Ticketing tools

Basic console tools

Strong coordination and communication skills

Ability to manage physical inventory and logistics tasks

Attention to detail and documentation accuracy

Job description

What are the top 3 skills required for this role?
- Understanding core data center components:
- Hands-on Troubleshooting & Break-Fix Skills
- Cabling & Documentation Discipline

Must be comfortable working in a rotational shift environment.
(No Night Shift)

Job Description/ Responsibilities

L1 DC Technicians JD: ( 2-3 Years)
1. Data Center Operations
Perform rack & stack of servers, network devices, and storage equipment
Handle cabling (fiber & copper) including labeling and cable management
Support installation, relocation, and decommissioning of hardware
2. Hardware & Inventory Management
Receive and verify hardware shipments against purchase orders / delivery notes
Perform physical inspection of equipment for damages upon arrival
Maintain accurate inventory records (asset tagging, tracking, updates)
Manage spares inventory and ensure availability of critical components
Coordinate hardware returns (RMA), dispatch, and logistics tracking
Ensure proper storage, labeling, and documentation of all assets
3. Incident & Request Handling
Provide L1 support for incidents and service requests via ticketing tools (e.g., ServiceNow)
Perform basic troubleshooting (L1 triage) for:
Server hardware issues
Network connectivity (Layer 1 checks)
Escalate issues to L2/L3 teams with proper logs and updates
4. Remote Hands Support
Act as hands & eyes support for remote engineers
Execute tasks such as:
Cable reseating
Power cycling devices
Console access setup
Basic hardware replacement (as guided)
5. Monitoring & Reporting
Monitor alerts from DC tools / dashboards
Update tickets with accurate troubleshooting steps and status
Maintain documentation, asset inventory, and audit records
6. Compliance & Safety
Follow data center security and access protocols
Adhere to ESD, safety, and PPE standards
Ensure readiness for audits and compliance checks
Required Skills
Technical Skills
Basic understanding of:
Networking fundamentals (IP, switching, patching)
Server hardware components
Fiber & Ethernet cabling
Familiarity with:
Ticketing tools (ServiceNow or similar)
Basic console tools (SSH, Putty)
Soft Skills
Strong coordination and communication skills
Ability to manage physical inventory and logistics tasks
Comfortable working in a rotational shift environment.
Attention to detail and documentation accuracy