L1 Data Center Tech

TechDigital Group; Reno (NV); On-site; USD 25,000 - 34,000; Full time

Job summary

TechDigital Group is seeking an L1 Data Center Technician in Reno, NV to support data center operations, hardware installation, and routine maintenance. You will perform rack and stack, cabling, asset tagging, and inventory management while assisting remote engineers with hands-on tasks and basic troubleshooting.

The role requires reliability with ticketing systems (ServiceNow or similar), strong attention to detail, and the ability to work in a rotational shift environment.

Qualifications

• Solid understanding of data center basics and hardware components.
• Experience with server and network device installation, cabling, labeling, and documentation.
• Familiarity with ticketing systems (ServiceNow or similar) and basic console tools.
• Comfortable with inventory management, asset tagging, and RMA coordination.

Responsibilities

• Perform rack and stack of servers, network devices, and storage equipment.
• Handle cabling (fiber and copper) including labeling and cable management.
• Support installation, relocation, and decommissioning of hardware.
• Receive and verify hardware shipments, inspect equipment, and maintain inventory records.
• Coordinate hardware returns (RMA), dispatch, and logistics tracking; ensure proper storage and documentation.
• Provide L1 support for incidents via ticketing tools; perform basic troubleshooting and escalate as needed.
• Act as hands & eyes support for remote engineers; perform cable reseating, power cycling, and console access setup.
• Monitor alerts from DC tools; update tickets with troubleshooting steps and status; maintain audit records.
• Follow data center security, safety, and PPE standards; prepare for audits and compliance checks.

Skills

Networking fundamentals

Server hardware components

Fiber & Ethernet cabling

Strong coordination and communication

Attention to detail

Tools

ServiceNow

SSH

Putty

Job description

L1 Data Center Tech

Top Skills Required :

• Understanding core data center components:
• Hands-on Troubleshooting & Break-Fix Skills
• Cabling & Documentation Discipline

Job Description/ Responsibilities :

L1 DC Technicians JD: ( 2-3 Years)

1. Data Center Operations

   • Perform rack & stack of servers, network devices, and storage equipment
   • Handle cabling (fiber & copper) including labeling and cable management
   • Support installation, relocation, and decommissioning of hardware

2. Hardware & Inventory Management

   • Receive and verify hardware shipments against purchase orders / delivery notes
   • Perform physical inspection of equipment for damages upon arrival
   • Maintain accurate inventory records (asset tagging, tracking, updates)
   • Manage spares inventory and ensure availability of critical components
   • Coordinate hardware returns (RMA), dispatch, and logistics tracking
   • Ensure proper storage, labeling, and documentation of all assets

3. Incident & Request Handling

   • Provide L1 support for incidents and service requests via ticketing tools (e.g., ServiceNow)
   • Perform basic troubleshooting (L1 triage) for:
   • Server hardware issues
   • Network connectivity (Layer 1 checks)
   • Escalate issues to L2/L3 teams with proper logs and updates

4. Remote Hands Support

   • Act as hands & eyes support for remote engineers
   • Execute tasks such as:
   • Cable reseating
   • Power cycling devices
   • Console access setup
   • Basic hardware replacement (as guided)

5. Monitoring & Reporting

   • Monitor alerts from DC tools / dashboards
   • Update tickets with accurate troubleshooting steps and status
   • Maintain documentation, asset inventory, and audit records

6. Compliance & Safety

   • Follow data center security and access protocols
   • Adhere to ESD, safety, and PPE standards
   • Ensure readiness for audits and compliance checks

Required Skills

Technical Skills

Basic understanding of:

• Networking fundamentals (IP, switching, patching)
• Server hardware components
• Fiber & Ethernet cabling

Familiarity with:

• Ticketing tools (ServiceNow or similar)
• Basic console tools (SSH, Putty)

Soft Skills

• Strong coordination and communication skills
• Ability to manage physical inventory and logistics tasks
• Comfortable working in a rotational shift environment.
• Attention to detail and documentation accuracy