Data Center Incident Response Specialist

Astreya; Austin (TX); On-site; USD 70,000 - 72,000; Full time

Job summary

Astreya is seeking an Incident Response Analyst for our 24x7 operations in Austin, TX. You will monitor data center incidents, coordinate with vendors, and respond to failures in UPS, emergency generators, and PDUs.

You will follow Emergency Operating Procedures (EOPs) and Method of Procedure (MOP) documents, triage real-time alerts from BMS and DCIM tools, and communicate findings clearly to stakeholders while upholding regulatory standards.

Qualifications

• 3–5 years of incident response in data center environments.
• 0–2 years in IT or Security Ops.
• 2–4 years SOC/IR experience.
• Experience managing data center enterprise incidents (facility, NOC, SOC).

Responsibilities

• Follow and execute Emergency Operating Procedures (EOPs) and Method of Procedure (MOP) documents.
• Lead incident response investigations and coordinate with cross-functional teams.
• Coordinate with external vendors under tight SLAs (utility, fuel, equipment).
• Monitor and triage real-time alerts from BMS and DCIM tools; document actions.

Skills

Incident.io

Grafana

Ring

JIRA

Teleport

Confluence

Log analysis

Regulatory standards

Technical communication

Education

Associate's degree in IT

Bachelor's degree in Information Systems or Computer Science

Job description

Astreya is seeking an Incident Response Analyst for our 24x7 operations in Austin, TX. You will monitor data center incidents, coordinate with vendors, and respond to failures in UPS, emergency generators, and PDUs.

You will follow Emergency Operating Procedures (EOPs) and Method of Procedure (MOP) documents, triage real-time alerts from BMS and DCIM tools, and communicate findings clearly to stakeholders while upholding regulatory standards.