Data Center Incident Response Specialist

Astreya; Austin (TX); On-site; USD 70,000 - 72,000; Full time

Job summary

Astreya in Austin, Texas is seeking candidates for a data center incident response role. The ideal candidate has 3–5 years in incident response within a 24x7 operations environment and is comfortable managing escalations under pressure.

You will work with UPS, PDUs, cooling systems, and BMS/DCIM tools to triage incidents, follow EOPs and MOPs, coordinate with vendors, and communicate findings clearly to stakeholders.

Qualifications

• 3–5 years incident response in data center environments.
• 0–2 years IT or Security Ops experience.
• 2–4 years SOC/IR experience with data centers.

Responsibilities

• Respond to 24x7 data center incidents and coordinate resolutions.
• Follow Emergency Operating Procedures and Method of Procedure documents.
• Interface with vendors and internal teams under tight SLAs.

Skills

Analytical thinking

Troubleshooting

Decision making under pressure

Regulatory knowledge

Communication

Education

Associate's degree in IT

Bachelor's degree in Information Systems or Computer Science

Tools

Incident io

Grafana

Ring

JIRA

Teleport

Confluence

Job description

Astreya in Austin, Texas is seeking candidates for a data center incident response role. The ideal candidate has 3–5 years in incident response within a 24x7 operations environment and is comfortable managing escalations under pressure.

You will work with UPS, PDUs, cooling systems, and BMS/DCIM tools to triage incidents, follow EOPs and MOPs, coordinate with vendors, and communicate findings clearly to stakeholders.