Incident Response Analyst

Astreya; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Astreya seeks an experienced Incident Response Analyst to join its data center operations team in Austin. The role demands hands-on incident handling, 24x7 readiness, and collaboration with cross-functional teams to triage alerts and drive swift resolutions.

You will follow EOPs/MOPs, coordinate with utilities and vendors under tight SLAs, and mentor junior analysts while communicating findings to executives. Strong analytical skills and executive communication are essential.

Qualifications

• 3–5 years of incident response experience in data center environments.
• Experience managing data center enterprise incidents (facility, NOC, SOC).
• Experience following EOPs and MOPs and driving investigations.

Responsibilities

• Lead incident response investigations in data center environments.
• Follow and execute EOPs and MOPs under pressure.
• Coordinate with internal teams to triage real-time alerts.
• Mentor junior analysts and communicate findings to executives.

Skills

Incident response

SOC/IR experience

Analytical thinking

Executive communication

Problem solving under pressure

Education

Associate's degree in IT

Bachelor's degree in Information Systems or Computer Science

Tools

Incident IO

Grafana

Ring

JIRA

Teleport

Confluence

Job description

• Minimum of 3-5 years' experience in a command center, service center, or similar 24x7 operations center environment.
• Critical Power: Experience responding to failures in Uninterruptible Power Supplies (UPS), emergency generators, and Power Distribution Units (PDUs).
• Cooling & HVAC: Proven track record handling cooling loops, chillers, and Computer Room Air Conditioning (CRAC) units during thermal emergencies.
• Monitoring Tools: Hands-on experience triaging real-time alerts from Building Management Systems (BMS) and Data Center Infrastructure Management (DCIM) tools.
• Standard Operating Procedures: Following and executing Emergency Operating Procedures (EOPs) and Method of Procedure (MOP) documents.
• Vendor Management: Experience coordinating with external utility companies, fuel delivery vendors, and specialized equipment technicians under tight SLAs.

Education and/or Work Experience Requirements:

1. Experience in managing Data center enterprise incidents. (facility, noc, soc etc.)

2. Associate’s degree in IT, or equivalent experience. 0–2 years in IT or Security Ops.

3. Bachelor’s degree in Information Systems, or Computer Science. 2–4 years SOC/IR experience.

4. 3–5 years of experience in incident response in data center environment.

Knowledge, Skills & Abilities:

• Hands-on experience with Incident io, Grafana, Ring, JIRA, Teleport, Confluence.
• Familiarity with log sources (Windows, Linux, firewalls, cloud logs)
• Strong analytical, troubleshooting, and decision-making skills under pressure.
• Familiarity with regulatory standards (e.g., SOC 2, HIPAA, ISO 27001, NIST).
• Excellent written and verbal communication, including technical documentation.
• Active learner, methodical, eager to follow procedures, dependable.
• Analytical, responsive, detail-oriented, collaborative, capable of leading investigations.
• Strategic, able to lead IR efforts, skilled at executive communication, mentor to junior analysts.
• Visionary, able to design incident response strategy, align security with business risk, lead multi-stakeholder efforts.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Ability to use a keyboard, mouse, and other standard office equipment.