Data Center ICT Service Technician

CBRE HV; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

CBRE Information & Communications Technology Service Delivery Technician will provide on-site ICT support for data center environments in Dallas. You will handle installation, relocation and decommission requests, and problem solving such as server reboots and backups.

You will escort third-party engineers, ensure site standards, maintain procedures, and perform patching tasks while documenting work. This role requires clear communication, basic math, and Office skills; operate under guidance.

Qualifications

• Training in a Technical discipline having served an apprenticeship or equivalent with 1-2 years of job-related experience.
• Must meet the physical requirements of this role.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups

Responsibilities

• Receive, review, and complete IT equipment installation, relocation and decommission requests within timeframes and to industry standards.
• Provide problem-solving support. This includes server reboots, backups, visual inspections, etc.
• Escort third-party engineers and ensure their compliance with the site standards.
• Receive, respond, and assign break and fix tickets within the agreed timeframe or escalation if they cannot be resolved.
• Ensure that on-site documentation including work-related standard operating procedures are created, reviewed & updated whenever there is an instruction or process change.
• Receive, assess, and complete patching and de-patching requests.
• Develop a good working relationship with all members of staff and client representatives.
• Provision and fault diagnosis and rectification of network channel connectivity, installation, relocation & decommissioning of IT equipment, and general engineering maintenance & housekeeping of the critical services.
• Ensure a safe and healthy working environment while maintaining a professional image.
• Use existing procedures to solve straightforward problems.
• Impact through clearly defined duties, and methods and tasks are described in detail.
• Deliver own output by following defined procedures / processes under close supervision and guidance.

Job description

CBRE Information & Communications Technology Service Delivery Technician will provide on-site ICT support for data center environments in Dallas. You will handle installation, relocation and decommission requests, and problem solving such as server reboots and backups.

You will escort third-party engineers, ensure site standards, maintain procedures, and perform patching tasks while documenting work. This role requires clear communication, basic math, and Office skills; operate under guidance.