Data Center Field Technician

Verigent; Buffalo (NY); On-site; USD 41,000 - 55,000; Full time

Job summary

Verigent is seeking an experienced Data Center Field Technician to provide hands-on troubleshooting, maintenance, and break/fix support for enterprise AI servers and large-scale computing infrastructure in the Greater Buffalo, NY area.

Role requires diagnosing complex hardware failures, particularly power, memory, and high-density liquid-cooled systems. Travel to customer sites is required within the assigned territory, with full-time direct-hire employment.

Qualifications

• 5+ years of hands-on experience servicing enterprise x86 servers.
• Proven break/fix experience in data center environments.
• Experience diagnosing power failures and DIMM/RAM issues.
• Experience with 100TB+ scale storage/server deployments.
• Familiarity with liquid cooling in high-density servers.
• Hardware diagnostics, component replacement and RCA.
• Strong customer-facing field service experience.
• Ability to troubleshoot complex issues independently and with engineering teams.

Responsibilities

• Diagnose, troubleshoot, and repair enterprise AI servers and complex x86 hardware systems in data center environments.
• Identify and resolve server power-related failures, including power supplies and distribution hardware.
• Troubleshoot memory-related issues involving DIMMs, RAM, and other server components.
• Support large-scale enterprise systems (100TB+) and liquid-cooled infrastructure.
• Perform hands-on break/fix repairs, preventive maintenance, hardware replacements, and system testing.
• Manage escalations, fault isolation, and repair/parts cycle times to minimize downtime.
• Provide second-level technical support to customers, resellers, and distributors.
• Collaborate with engineering, TAM, and service teams to resolve complex issues.
• Conduct diagnostic testing and simulations to identify root causes and validate repairs.
• Travel to customer sites across territory for support and training.

Skills

Enterprise x86 servers

Break/fix diagnostics

Power supply troubleshooting

Memory DIMMs RAM

Liquid cooling systems

Field service

Root cause analysis

Customer-facing communication

Job description

Location

Greater Buffalo, NY (company vehicle provided)

Position Type

Full-time, Direct hire

Pay Range

$30-40/hr. (or higher/negotiable based on experience)

Summary

Verigent's client is seeking an experienced Data Center Field Technician to provide hands-on troubleshooting, maintenance, and break/fix support for enterprise-level AI servers and large-scale computing infrastructure. This role requires strong experience diagnosing complex hardware failures, particularly server power issues, memory (DIMM/RAM), high-capacity systems (100TB+), and liquid cooling technologies.

Responsibilities

• Diagnose, troubleshoot, and repair enterprise AI servers and complex x86 hardware systems in data center environments.
• Identify and resolve server power-related failures, including power supplies, power distribution, and associated hardware components.
• Troubleshoot memory-related issues involving DIMMs, RAM, and other critical server components.
• Support large-scale enterprise systems (100TB+) and liquid-cooled server infrastructure.
• Perform hands-on break/fix repairs, preventive maintenance, hardware replacements, and system testing.
• Manage technical escalations, fault isolation, and repair/parts cycle times to minimize downtime.
• Provide second-level technical support to customers, resellers, and distributors.
• Collaborate with engineering, technical account management, and service teams to resolve complex issues.
• Conduct diagnostic testing and simulations to identify root causes and validate repairs.
• Travel to customer sites throughout the assigned territory to provide technical support, training, and issue resolution.

Qualifications

• 5+ years of hands-on experience servicing and troubleshooting enterprise x86 servers and associated hardware.
• Strong break/fix experience within enterprise data center environments.
• Demonstrated ability to troubleshoot server power failures, memory modules (DIMM/RAM), and hardware-related performance issues.
• Experience supporting large-scale server/storage systems, ideally 100TB or greater.
• Familiarity with liquid cooling systems used in high-density computing or AI server environments.
• Experience performing hardware diagnostics, component replacement, and root cause analysis.
• Strong customer-facing field service experience with the ability to communicate technical findings clearly.
• Ability to independently troubleshoot complex technical issues and collaborate with engineering teams.