Data Center Facilities Incident Engineer (24/7)

Matlen Silver; Sterling (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Matlen Silver is seeking a Facilities Support Engineer I (FSE) to join a 24x7 Operations Service Center, supporting critical data center facilities. The role emphasizes major incident management, alarm monitoring, remote troubleshooting, change control, and data integrity.

You will work rotating shifts, including nights and weekends, collaborating with ServiceNow, Nuvolo, CMDB/CMMS and monitoring platforms to resolve incidents and drive improvements.

Qualifications

• Associate or Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or related field, or equivalent experience.
• 2+ years in a data center or critical environment.
• 1+ year with CMMS, ticketing, and monitoring platforms such as ServiceNow, ScienceLogic, or similar tools.
• 1+ year with Building Management Systems (BMS) and Electrical Power Monitoring Systems (EPMS).
• Working knowledge of CMDB.
• Proficiency with Microsoft Office Suite.
• Willingness to learn new facilities and monitoring software.
• Strong troubleshooting, documentation, communication and incident-management skills.
• Ability to work nights, weekends, holidays, and rotating shifts.
• U.S. Citizenship is required.

Responsibilities

• Coordinate Major Incident Management bridges and prepare Incident Review Reports (IRRs).
• Respond to facility-related requests and provide technical support for troubleshooting issues.
• Monitor BMS/EPMS alarms and take appropriate actions.
• Correlate system changes with facility alarms and identify incident causes.
• Perform initial troubleshooting and document escalations.
• Manage incident tickets through resolution and closure.
• Monitor recurring issues and identify patterns for operational improvements.
• Work with ServiceNow, Nuvolo, CMDB, CMMS, and monitoring platforms to support facilities operations.

Skills

Incident management

Troubleshooting

Documentation

Communication

Flexible schedule

Education

Mechanical or Electrical Engineering degree

Tools

ServiceNow

ScienceLogic

CMMS

CMDB

Monitoring platforms

Job description

Matlen Silver is seeking a Facilities Support Engineer I (FSE) to join a 24x7 Operations Service Center, supporting critical data center facilities. The role emphasizes major incident management, alarm monitoring, remote troubleshooting, change control, and data integrity.

You will work rotating shifts, including nights and weekends, collaborating with ServiceNow, Nuvolo, CMDB/CMMS and monitoring platforms to resolve incidents and drive improvements.