Data Center Engineering Operations Technician, DCC Communities

Amazon; Hamlet (NC); On-site; USD 50,971 - 89,544; Full time

Job summary

Amazon Data Services, Inc. is seeking a Data Center Engineering Operations Technician to safeguard mission-critical infrastructure.

You'll perform daily rounds, monitor electrical, mechanical, and fire/life safety systems, and help ensure 99.999% uptime across our facilities in North Carolina. This role requires physical work, willingness to travel between sites, and flexibility to cover long shifts and on-call rotations.

Qualifications

• 2+ years of electrical and mechanical facilities maintenance experience.
• 2+ years of Microsoft Office products and applications experience.
• Flexible schedule including weekends, nights, and holidays.

Responsibilities

• Perform daily building rounds and monitor equipment per SLA.
• Troubleshoot facility and rack events; support change management.
• Assist preventive maintenance and root cause analysis.
• Coordinate on-site with contractors and vendors.

Skills

Electrical facilities maintenance

Mechanical facilities maintenance

Microsoft Office

Education

Vocational/technical training or associate degree

Job description

Data Center Engineering Operations Technician, DCC Communities

Amazon Data Services, Inc.

Join our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician, you'll play a pivotal role in maintaining the heartbeat of mission‑critical technology infrastructure, ensuring seamless operations that power global digital experiences. Your expertise will directly contribute to maintaining an extraordinary 99.999% uptime, keeping the digital world running smoothly and efficiently.

Key Job Responsibilities

• Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability.
• Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS).
• Assist in troubleshooting facility and rack‑level events within internal Service Level Agreements (SLAs).
• Perform rack installs and rack decommissioning within internal SLA.
• Perform preventive maintenance, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment.
• Technical writing to support the change management program.
• Monitor daily work requests, manage to resolution, and execute projects from conception to completion.
• On‑site support of contractors, sub‑contractors and vendors, ensuring all work is performed in accordance with established practices, procedures & local legislation.
• Work schedule changes depending on specific site needs—shifts can be up to 12 hours and may rotate on a predefined schedule. Some locations have on‑call rotations.
• Role may support more than one location/site.

Physical Requirements

• Willingness and demonstrated ability to work in physical conditions with reasonable accommodations.
• Regularly lift and/or move up to 39 pounds independently.
• Participate in group lifts for 40+ pounds.
• Maintain balance and perform construction tasks while on a ladder.
• Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position.
• Work in an environment requiring provided ear protection.

Essential Requirements

• Ability to travel to or commute between data center locations as needed; travel may vary based on business needs.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
• Comprehensive experience required: 2 + years of electrical facilities maintenance or 2 + years of electrical and mechanical facilities maintenance, and 1 + year of mechanical facilities maintenance.
• 2 + years of Microsoft Office products and applications experience.
• Work flexible schedule including weekends, nights, and holidays.

Basic Qualifications

• 2+ years of electrical and mechanical facilities maintenance, or 2+ years of electrical facilities maintenance and 1+ years of mechanical facilities maintenance experience.
• 2+ years of Microsoft Office products and applications experience.
• Work flexible schedule including weekends, nights, and holidays.

Preferred Qualifications

• 2+ years of data center engineering experience.
• Experience reading and writing procedures, technical documents, and engineering drawings.
• Vocational/technical training or an associate degree or above, or 4+ years of military experience.

Location: USA, NC, HAMLET – 37.00 - 65.00 USD hourly.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.