Engineering Operations Technician, DCC Communities

Amazon Web Services (AWS); Hamlet (NC); On-site; USD 44,083 - 78,523; Full time

Job summary

Amazon Data Services, Inc. in Hamlet, NC is seeking a Data Center Engineering Technician to help maintain mission-critical electrical and mechanical systems and support 24/7 uptime.

You will perform rounds, monitor BMS/EPMS, troubleshoot rack-level events, install and decommission racks, and contribute to PM and change management processes. The role requires 1+ years in electrical or mechanical facilities maintenance, flexibility to work evenings/nights/weekends, and ability to travel between

Qualifications

• 1+ years of Microsoft Office products and applications experience.
• Flexible work schedule including evenings, overnights, and weekends.
• 1+ years of electrical facilities maintenance, or 1+ years of mechanical facilities

Responsibilities

• Daily building rounds to monitor electrical and mechanical equipment and ensure 24/7 reliability.
• Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS).
• Assist in troubleshooting facility and rack-level events within SLA.
• Perform rack installs and decommissioning within SLA.
• Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment.
• Technical writing to support change management.
• Monitor daily work requests and manage to resolution, and execute projects from conception to completion.
• On-site support of contractors, ensuring work aligns with practices and local regulations.
• Shift schedules can be up to 12 hours and may rotate; some locations have on-call rotations.
• Role may support more than one site/location.

Skills

Microsoft Office

Flexible work schedule

Electrical facilities maintenance

Education

Associate's degree in related field

Job description

Overview

Join our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician, you'll play a pivotal role in maintaining the heartbeat of mission‑critical technology infrastructure, ensuring seamless operations that power global digital experiences. Your expertise will directly contribute to maintaining an extraordinary 99.999% uptime, keeping the digital world running smoothly and efficiently.

Engineering Technicians are Amazon’s front line when it comes to hands‑on electrical and mechanical equipment troubleshooting. They will maintain, operate, and troubleshoot Data Center Operations’ Mission‑Critical Facilities, which includes stand‑by diesel generators and related fuel systems, as well as three‑phase electrical systems such as switch gear, UPSs, PDUs, wet cell batteries and associated systems, CRAC, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, and motors.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

NOTE: Amazon does not sponsor for immigration, including for H‑1B, TN, and other non‑immigrant visas, for this role. Lump sum stipend will be provided to eligible candidates who relocate for this position.

Key Responsibilities

• Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability
• Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS)
• Assist in troubleshooting of facility and rack‑level events within internal Service Level Agreements (SLA)
• Perform rack installs and rack decommissioning within internal SLA
• Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment
• Technical writing to support change management program
• Monitor daily work requests and manage to resolution, and execute projects from conception to completion
• On‑site support of contractors, sub‑contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation
• Work schedule changes depending on specific site needs. Shifts can be up to 12‑hours and may rotate on a predefined schedule. Some locations have on‑call rotations.
• Role may support more than one location/site.

Physical Requirements

• Regularly lift and/or move up to 39 pounds independently
• Participate in group lifts for 40+ pounds
• Maintain balance and perform construction tasks while on a ladder
• Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position
• Work in an environment requiring provided ear protection

Essential Requirements

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

Basic Qualifications

• 1+ years of Microsoft Office products and applications experience
• Work a flexible work schedule including evenings, overnights, and weekends
• 1+ years of electrical facilities maintenance, or 1+ years of mechanical facilities

Preferred Qualifications

• 2+ years of data center engineering experience
• Experience reading and writing procedures, technical documents, and engineering drawings
• Associate's degree in related field, or technical degree in related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, NC, HAMLET - 32.00 - 57.00 USD hourly

Company: Amazon Data Services, Inc.

Job ID: A10469070