Data Center COE Field Service Technician

ABB Schweiz AG; United States; Remote; USD 79,000 - 149,000; Full time

Job summary

Join a leading company as a Data Center COE Field Service Technician, where you'll deliver exceptional customer service and technical expertise. This remote role involves managing site work for larger projects, ensuring customer satisfaction, and driving continuous improvement. With a focus on safety and collaboration, you'll work closely with customers to identify operational improvements. Bring your electrical engineering background and join a diverse team committed to empowering sustainable solutions.

Qualifications

• 12 years related experience or relevant degree with fewer years.
• Knowledge of National Electrical Code and Safety Codes.

Responsibilities

• Serve as the main contact for ABB customers.
• Plan and execute service work to meet customer expectations.
• Perform complex field service tasks and troubleshoot issues.

Skills

Communication

Project Management

Technical Consultation

Education

High School diploma/GED

Associate’s degree in Electrical/Electronics Engineering

Bachelor’s degree in Electrical/Electronics Engineering

Tools

MS Office

Google suite

BIM

Procore

Job description

Data Center COE Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Service Manager

Your role and responsibilities

Are you passionate about delivering exceptional customer service and solving complex technical issues? Join ABB as a Field Service Engineer! You'll be the primary on-site representative, ensuring customer satisfaction, identifying improvement opportunities, and managing site work for larger projects. With a commitment to safety, you'll play a crucial role in driving continuous improvement and providing top-notch technical expertise. If you're ready to make a difference and grow with a global leader, apply now! The work model for the role is Remote. You will be mainly accountable for:

1. Primary On-Site Representative: Serve as the main contact for ABB customers and field personnel.
2. Customer Satisfaction: Plan and execute service work to meet customer expectations and ensure retention.
3. Opportunity Identification: Work with customers to identify and address operational improvements and pain points.
4. Site Work Management: Prepare and manage site work, including subcontractors, for larger projects.
5. Technical Expertise: Perform complex field service tasks, troubleshoot issues, and provide technical consultation.
6. Documentation and Reporting: Prepare and manage all necessary documentation and reports for service activities.
7. Continuous Improvement: Identify and drive improvements in processes and products.
8. Travel and Safety Compliance: Travel extensively and adhere to safety protocols and ABB’s safety culture.

Qualifications for the role

• High School diploma/GED with 12 years of related experience, OR Associate’s degree in Electrical/Electronics Engineering with 10 years of experience, OR Bachelor’s degree in Electrical/Electronics Engineering with 8 years of experience.
• Knowledge of all areas of the National Electrical Code (NEC), Safety Codes and Regulations, and QA (Local & National).
• Advanced theoretical experience in electrical design.
• Ability to work with all levels of maintenance, engineering, and management.
• Project management or supervisory experience.
• Demonstrated ability to lead and influence customers and peers.
• Knowledge of MS Office suite, Google suite, project issue resolution software (BIM, Compass, CxAlloy, Procore, etc.).
• Effective communication skills with external customers, vendors, and internal stakeholders.
• Preferred experience with Emerson RX3i, Proficy Machine edition, ABB AC500 PLC, Automation Builder, CP600 HMI, Panelbuilder, Zenon, Cimplicity, Woodward Easygen, LSS, relay testing, and configuration (Siemens, ABB REX640, etc.), and RTAC configuration.
• Fluency in English (written and spoken).
• Legal work authorization in the US.

More about us

ABB's Service Division partners with customers to improve electrical product and installation reliability, availability, and sustainability. Our services include product care, modernization, and advisory services to enhance performance and extend equipment lifetime. We value diversity and encourage you to apply for your next career step within ABB. Visit www.abb.com to learn more about our solutions and #MyABBStory. We look forward to your application. For more about ABB, visit www.abb.com. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities. Qualified applicants will be considered without regard to sex, marital status, citizenship, age, race, ethnicity, or other protected characteristics. For more information on your EEO rights, visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf. Applicants may request a review of the ABB facility plan or accommodations for disabilities by contacting ABB HR. While base salary varies, this position pays between $79,800 and $148,200 annually. More info at myBenefitsABB.com