Data Center COE Field Service Technician

ABB Schweiz AG; Location (WV); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Field Service Technician, where your passion for exceptional customer service and technical expertise will shine. In this remote role, you'll be the primary on-site representative, ensuring customer satisfaction and identifying opportunities for operational improvements. You'll manage site work for larger projects while adhering to safety protocols. With a commitment to continuous improvement, you'll play a crucial role in enhancing processes and delivering top-notch technical support. If you're ready to make a difference and grow with a global leader, this is the perfect opportunity for you.

Qualifications

• 12 years of experience with a High School diploma or 8 years with a Bachelor's in Electrical Engineering.
• Knowledge of NEC, Safety Codes, and QA regulations.

Responsibilities

• Serve as the main contact for customers and manage site work for larger projects.
• Perform complex field service tasks and provide technical consultation.

Skills

Customer Service

Technical Troubleshooting

Project Management

Electrical Design

Communication Skills

Education

High School diploma/GED

Associate’s degree in Electrical/Electronics Engineering

Bachelor’s degree in Electrical/Electronics Engineering

Tools

MS Office Suite

Google Suite

BIM

Procore

Emerson RX3i

Proficy Machine Edition

ABB AC500 PLC

Zenon for HMIs

Cimplicity Software

Computer Networking Skills

Job description

Data Center COE Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This is a position with grade

13

This position reports to

Service Manager

Your role and responsibilities

Are you passionate about delivering exceptional customer service and solving complex technical issues? Join ABB as a Field Service Engineer! You'll be the primary on-site representative, ensuring customer satisfaction, identifying improvement opportunities, and managing site work for larger projects. With a commitment to safety, you'll play a crucial role in driving continuous improvement and providing top-notch technical expertise. If you're ready to make a difference and grow with a global leader, apply now! The work model for the role is Remote. You will be mainly accountable for:

1. Primary On-Site Representative: Serve as the main contact for ABB customers and field personnel.
2. Customer Satisfaction: Plan and execute service work to meet customer expectations and ensure retention.
3. Opportunity Identification: Work with customers to identify and address operational improvements and pain points.
4. Site Work Management: Prepare and manage site work, including subcontractors, for larger projects.
5. Technical Expertise: Perform complex field service tasks, troubleshoot issues, and provide technical consultation.
6. Documentation and Reporting: Prepare and manage all necessary documentation and reports for service activities.
7. Continuous Improvement: Identify and drive improvements in processes and products.
8. Travel and Safety Compliance: Travel extensively and adhere to safety protocols and ABB’s safety culture.

Qualifications for the role

• High School diploma/GED with 12 years of related experience, OR Associate’s degree in Electrical/Electronics Engineering with 10 years of experience, OR Bachelor’s degree in Electrical/Electronics Engineering with 8 years of experience.
• Must be knowledgeable in all areas of the National Electrical Code (NEC), Safety Codes and Regulations and QA (Local & National).
• Advance theoretical experience in all aspects of electrical design.
• Able to work with all levels of maintenance, engineering, and management.
• Project management or supervisory experience.
• Demonstrated ability to lead and influence customers and peers.
• Knowledge of MS suite of products, Google suite of products (Sheets, Docs, Drive, and Slides), project issue resolution software (BIM, Compass, CxAlloy, Procore, etc.).
• Ability to communicate effectively to both external customers, vendors, and other partners, as well as internal stakeholders.
• Preference will be given to candidates with experience on Emerson RX3i etc. and Proficy Machine edition, ABB AC500 PLC and Automation Builder software, CP600 HMI and Panelbuilder software, and/or well as Zenon for HMIs and Cimplicity software, Woodward Easygen and LSS, Computer networking skills, wire shark and IED scout, relay testing and configuration experience (Siemens, ABB REX640, SSC600, REF615, REG615, SEL, Multilin), and RTAC configuration.
• Must be fluent both written and conversational in the English Language.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability, and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.