Data & Analytics TPM: Production & Incident Lead

Hertz Global Holdings, Inc.; Oklahoma City (OK); On-site; USD 122,000 - 149,000; Full time

Benefits offered by this job

Paid Time Off

Medical Benefits

401(k) matching

Parental Leave

Employee Assistance Program

Educational Reimbursement

Discounts

Job summary

Hertz is seeking a Technical Program Manager, Data & Analytics to lead the support, maintenance, and operations of Data & Analytics and MFT platforms. The role requires coordinating outsourced service providers for incidents, troubleshooting, patches, monitoring, and alerting, while collaborating with Engineering and Application Development leaders to ensure smooth hand-offs.

The ideal candidate has extensive production support experience and strong leadership across data platforms, BI, and

Qualifications

• Ten years or more in data engineering, application development or production support
• Minimum five years in production support
• Experience with Agile methodology preferred
• PMP or Scrum Master certification preferred; Jira experience and change management a plus
• Experience with Databricks, Kafka, MFT, Tableau or Cognos is desirable

Responsibilities

• Provide technical leadership for data platforms, BI, analytics and MFT applications
• Lead incident management to minimize service disruption
• Drive problem management and post-incident reviews
• Expedite change requests to ensure service availability
• Coordinate large-scale migration efforts and vendor communications
• Lead troubleshooting, bug fixing and patching
• Develop monitoring and alerting across platforms
• Manage multiple outsourced service providers to meet production support goals
• Control costs and vendor risk while ensuring value
• Collaborate with engineering and development teams on hand-offs
• Provide status reports on outages and service metrics
• Develop reporting to optimize production support effort and productivity
• Support audit processes in user and access management

Skills

Data leadership

Production support

Data engineering

Application development

Agile methodology

Incident management

Education

Bachelor's degree in Engineering/Computer Science or related field

Tools

Jira

CAB

AI-assisted productivity tools

Databricks

Kafka

MFT

Sterling

Tableau

Cognos

Job description

Hertz is seeking a Technical Program Manager, Data & Analytics to lead the support, maintenance, and operations of Data & Analytics and MFT platforms. The role requires coordinating outsourced service providers for incidents, troubleshooting, patches, monitoring, and alerting, while collaborating with Engineering and Application Development leaders to ensure smooth hand-offs.

The ideal candidate has extensive production support experience and strong leadership across data platforms, BI, and