Data Analyst (ERP, CRM)

Ledgent Technology; Irvine (CA); On-site; USD 62,000 - 69,000; Full time

Benefits offered by this job

Annual discretionary bonus

Benefits

3 weeks PTO

Job summary

Ledgent Technology in Irvine, CA is seeking an experienced Data Analyst to support the customer experience team. You will deliver actionable insights to improve service performance, on-time delivery, and operational efficiency through Power BI and Excel-powered analyses.

The role requires 5+ years in data analytics, strong business acumen, and effective communication to influence decision-making. This is an onsite role with competitive compensation and benefits.

Qualifications

• Bachelor's degree in Analytics, Business, Finance, Supply Chain, or related field.
• 5+ years of data analytics or a similar role.
• Advanced Power BI and Excel skills.
• Experience with ERP systems (SAP preferred) and CRM platforms.
• Strong analytical, data validation, and problem-solving skills.
• Excellent written and verbal communication to share insights.

Responsibilities

• Data Analysis & Insights: derive actionable insights from data.
• Analyze customer service metrics (order fulfillment, backlog, on-time delivery, queue performance, expedite requests).
• Identify trends and translate findings into recommendations.
• Ensure data integrity and validate data sources.
• Reporting & Dashboards: build and maintain Power BI dashboards and reports.
• Deliver ad hoc and recurring insights to leadership and cross-functional teams.
• Continuously improve reporting and identify gaps/opportunities.
• Operational Support: monitor backlog and delivery risk; flag issues and mitigate.
• Partner with customer experience, sales, and operations teams.
• Understand end-to-end order flow from entry to reporting.
• Business Contribution: fulfill reporting requests and identify new metrics and improvements.
• Recommend dashboards, enhancements, and process improvements.

Skills

Strong analytical skills

Data validation

Excellent communication

Problem-solving

Education

Bachelor's degree in Analytics, Business, Finance, Supply Chain, or related field

Tools

Power BI

Excel

ERP (SAP preferred)

CRM platforms

Job description

?? No Corp-to-corp / No Third-Party Agencies .Position: Data Analyst - AnalyticsLocation: 100% onsite in Irvine, CA (Only local candidates will be considered)Terms: Direct-hireCompensation: $45.00 to 50.00 per hour (DOE)Benefits: Annual discretionary bonus + benefits + 3 weeks PTOPartnered with a client who is hiring an experienced Data Analyst to support the customer experience team by delivering actionable insights that improve customer service performance, on-time delivery, and operational efficiency.This is a unique, business-facing analytics role where you will combine technical expertise (Power BI, Excel, ERP, CRM systems) with strong business acumen and communication skills to influence decision-making..

Key Responsibilities

• Data Analysis & Insights
• Analyze customer service metrics (order fulfillment, backlog, on-time delivery, queue performance, expedite requests)
• Identify trends and translate findings into actionable recommendations
• Ensure data integrity and validate sources
• Reporting & Dashboards
• Build and maintain Power BI dashboards and reports
• Deliver ad hoc and recurring insights to leadership and cross-functional teams
• Continuously improve reporting and identify gaps/opportunities
• Operational Support
• Monitor backlog and delivery risk; proactively flag issues and recommend mitigation
• Partner with customer experience, sales, and operations teams
• Understand end-to-end order flow from entry to reporting
• Business Contribution
• Fulfill reporting requests from leadership
• Proactively identify new metrics, trends, and improvement opportunities
• Recommend dashboards, enhancements, and process improvements

Required Qualifications

• Bachelor's degree in Analytics, Business, Finance, Supply Chain, or related field
• 5+ years in data analytics or similar role
• Advanced Power BI and Excel skills
• Experience with ERP systems (SAP preferred) and CRM platforms
• Strong analytical, data validation, and problem-solving skills
• Outstanding communication to clearly communicate insights and challenge assumptions
• Background working with data in customer service, sales, or order management

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.