Data Analyst (Claims)

Wiraa; Massachusetts; Hybrid; USD 44,000 - 221,000; Full time

Job summary

A leading company in the insurance industry is seeking a Lead Data Analyst to join their Claims Analytics team. This role involves using data to inform business strategy, improve claims operations, and collaborate with cross-functional teams. The ideal candidate will have extensive experience in data analytics, strong communication skills, and a proven ability to synthesize complex data into actionable insights. This position offers opportunities for leadership and strategic input within a supportive work environment.

Benefits

Medical, dental, vision, life, and disability insurance

401(k) plan with company match

Paid time off and company holidays

Tuition reimbursement

Flexible work arrangements

On-site wellness and medical center

Cultural Awareness Day

Qualifications

• 8+ years of experience in data analytics or a related field.
• U.S. citizen or permanent resident.
• Expert proficiency in Excel and intermediate experience with SQL.

Responsibilities

• Analyze and interpret business performance data.
• Create advanced visualizations to enhance understanding of complex data sets.
• Guide junior analysts and promote best practices in data governance.

Skills

Data storytelling

Data synthesis

Cross-departmental collaboration

Data governance

Predictive modeling

Education

Bachelor’s degree in mathematics, finance, actuarial science, analytics, or related field

Tools

Excel

SQL

Job description

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About The Company

For more than 170 years, The Hanover Insurance Group has been a trusted name in the insurance industry, committed to delivering on our promises and being there when it matters most. We demonstrate our core values through sustainability initiatives, a strong focus on inclusion, and a collaborative corporate culture. We offer dynamic career paths, robust development programs, and a supportive environment that helps our employees thrive both personally and professionally.

About The Company

For more than 170 years, The Hanover Insurance Group has been a trusted name in the insurance industry, committed to delivering on our promises and being there when it matters most. We demonstrate our core values through sustainability initiatives, a strong focus on inclusion, and a collaborative corporate culture. We offer dynamic career paths, robust development programs, and a supportive environment that helps our employees thrive both personally and professionally.

About The Role

The Hanover’s Claims Analytics team is seeking a Lead Data Analyst to join our growing group. This role can be based remotely within the U.S. or in a hybrid arrangement from our Worcester, MA office. As a Lead Analyst, you will be responsible for using data to inform business strategy and improve claims operations across multiple segments. You’ll collaborate with cross-functional teams, lead key projects, develop advanced data visualizations, and mentor junior analysts.

This is a full-time, exempt position offering opportunities for leadership, strategic input, and direct impact on operational outcomes.

Responsibilities

• Analyze and interpret business performance data, delivering insights and recommendations
• Drive cross-departmental collaboration for data integration and reporting consistency
• Create advanced visualizations to enhance understanding of complex data sets
• Evaluate and communicate internal/external factors impacting financial results
• Partner with departments such as actuarial, finance, and underwriting to ensure data cohesion
• Support development of scalable data infrastructure and analytical capabilities
• Build and maintain dashboards, forecasting models, and performance monitoring tools
• Respond to ad hoc requests and produce dynamic reporting under tight deadlines
• Guide junior analysts and promote best practices in data governance and analysis
• Explore innovative technologies and tools to enhance analytics workflows
  
  

Qualifications

• Bachelor’s degree in mathematics, finance, actuarial science, analytics, or related field
• 8+ years of experience in data analytics or a related field
• U.S. citizen or permanent resident (sponsorship is not available)
• Expert proficiency in Excel and intermediate experience with SQL
• Strong communication and data storytelling skills
• Ability to synthesize complex data into actionable insights
• Proficient in managing multiple priorities and meeting critical deadlines
• Familiar with data models, architecture, governance, and integration best practices
• Experience with predictive modeling and trend analysis is a plus
  
  

Benefits

The Hanover offers a comprehensive benefits package to support your well-being, including:

• Medical, dental, vision, life, and disability insurance
• 401(k) plan with company match
• Paid time off and company holidays
• Tuition reimbursement
• Flexible work arrangements
• On-site wellness and medical center (Worcester office)
• Cultural Awareness Day in support of inclusion, diversity, and equity initiatives
  
  

Equal Opportunity

The Hanover Insurance Group is an Equal Opportunity Employer. We are committed to a workplace that respects and values diversity. We provide equal employment opportunities without regard to race, religion, gender, sexual orientation, age, disability, marital or veteran status, national origin, or any other status protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Analyst

• Industries

  Technology, Information and Internet

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Inferred from the description for this job

Vision insurance

401(k)

Medical insurance

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