Data 360 & Agentforce Support Engineer

Salesforce, Inc.; Seattle (WA); Hybrid; USD 81,000 - 122,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Mental health support

Paid parental leave

401(k)

Employee stock purchase program

Job summary

Salesforce, Inc. is seeking a proactive Agentforce and Data 360 Support Engineer to be the first point of contact for customers navigating Data 360 and Agentforce products.

You will develop technical expertise and deliver premium support. This role requires experience in software customer support, web technologies, and Salesforce/CRM, with a willingness to work in a hybrid office environment across Seattle or other specified offices.

Qualifications

• Demonstrated skill in software customer support in a customer-facing role.
• Experience with web technologies including HTML, JavaScript, CSS, or APEX.
• Experience with Salesforce and/or CRM applications and other cloud-based technologies; API/programming experience.
• Big data experience.
• Experience with Database concepts, Data management (RDBMS), and SQL.
• Salesforce Developer, Agentforce, Data 360 Certification is a plus.
• Familiarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce technologies.
• US Citizenship to support our specific customers.
• Bilingual Portuguese, French or Spanish language proficiency is a plus!

Responsibilities

• Developing and maintaining technical expertise in Salesforce Data 360 and Agentforce.
• Demonstrating analytical, troubleshooting, and problem-solving expertise.
• Providing feature explanation and best practices.
• Managing customer expectations and the customer experience to maximize satisfaction.
• Maintaining and participating in job-related training activities.
• Researching, documenting, and prioritizing customer issues with internal tools and escalation teams.
• Prioritizing and managing time in a fast-paced environment.
• Creating and curating knowledge content.

Skills

Customer support

HTML

JavaScript

CSS

APEX

Salesforce

CRM

API programming

Big data

SQL

RDBMS

Data management

Salesforce Developer

Agentforce

Data 360 Certification

Sales Cloud

Service Cloud

Data Cloud

Agentforce technologies

Portuguese

French

Spanish

Tools

Salesforce

Job description

Salesforce, Inc. is seeking a proactive Agentforce and Data 360 Support Engineer to be the first point of contact for customers navigating Data 360 and Agentforce products.

You will develop technical expertise and deliver premium support. This role requires experience in software customer support, web technologies, and Salesforce/CRM, with a willingness to work in a hybrid office environment across Seattle or other specified offices.