Danish Speaking IT Customer Experts - Work In Athens, Greece

Mercier Consultancy Group; United States; Remote; USD 28,000 - 40,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Two extra salaries (13th and 14th)

Monthly performance bonus

Fully paid relocation package

Private health insurance

Comprehensive technical training

Career advancement opportunities

Job summary

Mercier Consultancy Group seeks Danish-speaking IT Customer Experts in Greece to provide high-level technical support for enterprise software and hardware, troubleshoot complex user queries, and maintain CRM records. The role combines technical delivery with Danish-language client interaction in an international IT environment.

The package includes relocation assistance, two extra salaries (13th and 14th), a monthly performance bonus, comprehensive training, and full private health insurance,

Qualifications

• Native or fluent Danish (spoken and written).
• Strong proficiency in English to excel in an international IT business environment.
• Previous experience in IT support or customer care is considered a significant advantage.

Responsibilities

• Provide high-level technical support for enterprise IT software and hardware solutions.
• Troubleshoot complex user queries through various communication channels, ensuring seamless IT service delivery.
• Maintain comprehensive records of technical interactions within our advanced CRM systems.
• Collaborate with cross-functional IT teams to accelerate and resolve high-priority technical incidents.
• Stay updated on the latest developments within the Information Technology sector to provide accurate and relevant solutions.
• Act as a brand ambassador, delivering premium service in Danish to our diverse portfolio of IT clients.
• Participate in regular professional development workshops to refine your technical aptitude and customer experience skills.

Skills

Danish language

English language

Customer-centric mindset

IT support experience

Tools

CRM systems

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging top-tier talent with industry-leading organizations across Europe. We specialize in facilitating seamless transitions for professionals seeking high-impact careers, ensuring that every placement we manage reflects our commitment to excellence and long-term career growth.

Job Overview

We are currently seeking talented professionals for the Danish Speaking IT Customer Experts position in Greece, situated in the heart of the thriving Athens tech sector. This role offers a unique opportunity to advance your career within the Information Technology industry while enjoying the Mediterranean lifestyle through our comprehensive support for one of the most exciting Danish-speaking jobs available today.

Key Responsibilities

• Provide high-level technical support for enterprise IT software and hardware solutions.

• Troubleshoot complex user queries through various communication channels, ensuring seamless IT service delivery.

• Maintain comprehensive records of technical interactions within our advanced CRM systems.

• Collaborate with cross-functional IT teams to accelerate and resolve high-priority technical incidents.

• Stay updated on the latest developments within the Information Technology sector to provide accurate and relevant solutions.

• Act as a brand ambassador, delivering premium service in Danish to our diverse portfolio of IT clients.

• Participate in regular professional development workshops to refine your technical aptitude and customer experience skills.

• Native or fluent Danish (spoken and written).

• Strong proficiency in English to excel in an international IT business environment.

• Valid EU passport (mandatory).

• A passion for Information Technology and a desire to build a career in the IT industry.

• Exceptional problem-solving skills and a customer-centric mindset.

• Previous experience in IT support or customer care is considered a significant advantage.

What We Offer

• Competitive Monthly Salary.
• Special Benefit: 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus to reward your dedication.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation).
• Comprehensive, industry-leading technical training.
• Full Private Health Insurance.
• An opportunity to join a diverse community of professionals working in one of the best Danish-speaking jobs in Greece.
• Career advancement paths within the global Information Technology industry.

Life in Greece

Living in Greece offers an unparalleled quality of life, blending ancient history with a modern, vibrant social culture. As you join our team for the Danish Speaking IT Customer Experts position in Greece, you will enjoy more than 300 days of sunshine, stunning coastal landscapes, and a world-renowned culinary scene. Greece is the perfect destination for those looking to combine a professional career with a rich, rewarding lifestyle.

Our full relocation support ensures your move to Greece is stress-free, allowing you to settle into your new home and enjoy the welcoming atmosphere of the local community. Whether you are exploring the iconic landmarks of Athens or relaxing by the Aegean Sea, you will find that Greece provides the perfect backdrop for your next professional chapter. Explore all our open jobs in Greece and discover why so many expats choose this beautiful country as their home.