Dallas-Based Smart Metering Tech Support Engineer

SAGEMCOM; Richardson (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Sagemcom is seeking a Technical Support Engineer based in Dallas, North America, to serve as the primary technical interface for customers. You will support production and test environments, coordinate with global R&D teams, and ensure the smooth operation of end-to-end Smart Metering solutions.

The role combines troubleshooting, customer support, system integration, testing, and validation activities, interfacing with international teams to resolve incidents quickly and to uphold SLAs.

Qualifications

• Master's degree or equivalent in a technical field.
• 2–5 years in technical support, application support, or system integration.
• Solid Linux and networking fundamentals with security awareness.

Responsibilities

• Provide Level-2 technical support for North American customers across production and test environments.
• Coordinate incident resolution with R&D teams in France, Tunisia, and Hungary.
• Analyze incidents and verify system behavior against functional specifications.
• Perform integration testing between Sagemcom platforms and customer IT environments.
• Document test results and report findings to customers and internal teams.

Skills

Linux

TCP/IP

TLS

PKI

Security basics

System logs

Network captures

Diagnostic traces

Enterprise apps

Technical support

Education

Master's Degree in Engineering/CS/IS/Telecommunications

Job description

Sagemcom is seeking a Technical Support Engineer based in Dallas, North America, to serve as the primary technical interface for customers. You will support production and test environments, coordinate with global R&D teams, and ensure the smooth operation of end-to-end Smart Metering solutions.

The role combines troubleshooting, customer support, system integration, testing, and validation activities, interfacing with international teams to resolve incidents quickly and to uphold SLAs.