DaisyCare Technician

Daisy co; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) retirement plan

Health insurance

Paid vacation and sick leave

Professional growth opportunities

Job summary

Daisy co is looking for a DaisyCare Technician in New York, responsible for optimizing and maintaining smart space systems. The ideal candidate will have at least 3 years of Audio Video experience and will be proactive in resolving technical challenges to enhance customer satisfaction.

This field-based role includes client engagement, troubleshooting, and service coordination. Daisy co offers a competitive salary along with comprehensive health benefits, 401(k) plans, and opportunities for professional growth.

Qualifications

• Minimum 3 years of direct Audio Video (AV) experience required.
• Experience with networking and technology integration preferred.
• Valid driver's license and reliable transportation necessary.

Responsibilities

• Engage clients by providing expert guidance on AV systems.
• Perform assessments and maintenance of AV and security equipment.
• Log service activities and manage client relationships.

Skills

Audio Video experience

Troubleshooting

Client engagement

Networking knowledge

Problem-solving

Education

High school diploma or equivalent

Tools

CRM tools

AV system tools

Job description

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Parental leave
• Training & development
• Vision insurance

About Daisy

Daisy is a national leader in smart space installation and services, dedicated to simplifying smart home and office technology. We resolve complex technology challenges with innovative, personalized solutions that enhance our clients' everyday lives.

Position Summary

As a DaisyCare Technician, you are the primary point of contact for our clients — responsible for keeping their smart space systems running flawlessly. This role demands a seasoned AV professional with a minimum of 3 years of hands‑on Audio Video experience who can independently troubleshoot, maintain, and optimize sophisticated technology systems while delivering a world‑class client experience.

Key Responsibilities

• Client Engagement: Build and sustain strong client relationships, providing expert guidance on optimizing, repairing, and upgrading AV and smart space systems.
• Maintenance & Troubleshooting: Perform assessments, testing, and maintenance of audio‑visual, networking, control systems, and security equipment — resolving issues efficiently and accurately.
• Service Coordination: Identify, quote, and manage necessary repairs or upgrades, ensuring timely and high‑quality resolution of client needs.
• Documentation: Log all service activities, updates, and client interactions accurately using CRM tools.
• Collaboration: Partner with sales, service, and trade teams to ensure seamless, cohesive service delivery.
• Administration: Manage a dedicated client book, expand relationships as needed, and report results and improvements to leadership.

Qualifications

• High school diploma or equivalent.
• Minimum 3 years of direct Audio Video (AV) experience — required. Candidates without demonstrated AV field experience will not be considered.
• Experience with networking, control systems, and technology integration strongly preferred.
• Savant / Crestron certification (preferred)
• Lutron lighting & shades experience a plus
• Valid driver's license, clean driving record, and reliable transportation.
• Ability to lift up to 50 pounds and work comfortably in varied physical conditions.

Preferred Attributes

• Proven track record of independent AV troubleshooting and system maintenance.
• Strong leadership, accountability, and interpersonal skills.
• Client‑first mindset with a solutions‑oriented approach.
• Commitment to continuous learning and staying current with emerging technologies.
• Proactive problem‑solver who anticipates issues before they elevate.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Health insurance (Medical, Vision, Dental).
• 401(k) retirement plan.
• Paid vacation and sick leave.
• Professional growth opportunities and industry certification support.

Work Environment

• Field‑based role involving travel to job sites, hands‑on tool use, and direct client interaction.
• Daisy enforces a strict smoke, alcohol, and drug‑free policy across all buildings, vehicles, job sites, and brand‑representing activities.