Dairy Specialist: Freshness & Customer Experience

Kroger-54356a7; Ferndale (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Employee Assistance Program

Associate discounts

Tuition reimbursement

Career growth opportunities

Job summary

Kroger in Ferndale, MI is seeking a customer service associate to create outstanding experiences, maintain a safe and clean environment, and assist the department manager in achieving sales and profit goals. You will answer questions about products, promote dairy specials, stock and label merchandise, and follow food safety standards.

This role emphasizes teamwork, honesty and integrity in a fast-paced store.

Qualifications

• Second language (speaking, reading and/or writing).
• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, and subtraction).

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of dairy specials.
• Provide customers with fresh products that they have ordered.
• Recommend dairy items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Second language

Ability to handle stressful situations

Knowledge of basic math

Job description

Kroger in Ferndale, MI is seeking a customer service associate to create outstanding experiences, maintain a safe and clean environment, and assist the department manager in achieving sales and profit goals. You will answer questions about products, promote dairy specials, stock and label merchandise, and follow food safety standards.

This role emphasizes teamwork, honesty and integrity in a fast-paced store.