Dairy Clerk: Freshness & Customer Experience Lead

Kroger; Ferndale (MI); On-site; USD 16,531,000 - 22,042,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Employee discounts

Paid time off

Job summary

Kroger in Ferndale, MI is seeking a customer-focused associate to help create exceptional in-store experiences. The role supports the department manager in achieving sales and profit goals while upholding safety and quality standards.

You will engage with customers, stock and label merchandise, and ensure freshness and proper temperature controls throughout the shift. The position emphasizes teamwork, reliability, and excellent service across a fast-paced environment.

Qualifications

• Second language skills (speaking, reading and/or writing).
• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, subtraction).

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment for customers and answer questions about products.
• Gain knowledge of department products and respond with suggestions.
• Offer product samples to help customers discover items.
• Inform customers of dairy specials and ensure product quality and freshness.
• Label, stock and inventory department merchandise and report discrepancies.
• Adhere to food safety regulations and maintain proper temperature logs.
• Provide safe, friendly service and handle conflicts professionally.

Skills

Second language

Stress management

Basic math

Job description

Kroger in Ferndale, MI is seeking a customer-focused associate to help create exceptional in-store experiences. The role supports the department manager in achieving sales and profit goals while upholding safety and quality standards.

You will engage with customers, stock and label merchandise, and ensure freshness and proper temperature controls throughout the shift. The position emphasizes teamwork, reliability, and excellent service across a fast-paced environment.