Dairy Customer Experience Specialist

Kroger Family of Companies; Las Vegas (NV); On-site; USD 31,000 - 38,000; Full time

Job summary

Kroger Family of Companies is seeking a customer-focused associate to deliver outstanding service and maintain a safe, clean environment in-store. You will assist the department manager in achieving sales and profit goals while upholding the Customer 1st approach and our core values of respect, honesty, integrity, diversity, inclusion and safety.

You will answer questions about products, help customers find items, and ensure dairy products are fresh and properly labeled.

Qualifications

• Retail experience required.
• Bilingual abilities a plus (speak, read, or write).
• Ability to stay calm under pressure in a fast-paced setting.
• Strong verbal and written communication skills.
• Basic math including counting, addition and subtraction.

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome and valued by answering questions about products.
• Gain knowledge of products and suggest items to customers.
• Offer product samples to help customers discover items.
• Inform customers of dairy specials.
• Provide customers with fresh products they've ordered.
• Recommend dairy items to meet customer needs.
• Check product quality and review sell-by dates.
• Label, stock, and inventory department merchandise.
• Report discrepancies in ordering/shipping to the department manager.
• Display a positive attitude and stay current with ads.
• Adhere to food safety regulations and maintain proper temperatures and logs.
• Reinforce safety programs and report unsafe conditions.
• Inspect equipment and notify management of repairs.
• Notify management of accidents or safety risks.
• Report any theft or illegal activity.
• Work cooperatively in a high-paced environment.
• Manage conflicts calmly and professionally.
• Maintain honesty and integrity with customer and business information.
• Follow directions and seek help when needed to resolve issues.
• Provide support to minors, individuals with special needs, and older adults.

Skills

Retail experience

Second language

Stress management

Communication skills

Basic math

Job description

Kroger Family of Companies is seeking a customer-focused associate to deliver outstanding service and maintain a safe, clean environment in-store. You will assist the department manager in achieving sales and profit goals while upholding the Customer 1st approach and our core values of respect, honesty, integrity, diversity, inclusion and safety.

You will answer questions about products, help customers find items, and ensure dairy products are fresh and properly labeled.